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- Tasks: Investigate customer complaints and ensure fair resolutions within regulatory time frames.
- Company: Join an international client with a focus on customer care and compliance.
- Benefits: Flexible working options, competitive hours, and a supportive team environment.
- Other info: Opportunity for career growth and a dynamic work culture.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in regulated environments and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Our international client requires an experienced Customer Complaints Coordinator to join their team for a six-month period.
Main Responsibilities
- Thoroughly investigate customer complaints, ensuring all issues are addressed within regulatory time frames.
- Establish telephone and written contact with customers to understand their complaints and work towards a fair resolution.
- Ensure all responses comply with the Financial Conduct Authority (FCA) and company policies.
- Maintain accurate records of all complaints and resolutions in the complaints database.
- Work closely with third-party service providers, networks, and the sales team to resolve quality concerns.
- Handle complaints with the highest standard of customer care, keeping the customer at the heart of the process.
Qualifications, Skills, and Experience
- Experience working within a regulated environment.
- Familiarity with the FCA’s Conduct Rules and Consumer Duty.
- Excellent verbal and written communication skills to effectively interact with customers and third parties.
- Ability to work independently and make decisions throughout the complaint resolution process.
- Able to multitask and work with speed and efficiency.
- Familiarity with complaint management systems and other relevant software.
- A proactive approach to identifying trends in complaints and suggesting improvements to processes and policies.
This role is subject to satisfactory references to include a DBS Check and Financial Check.
While there is no contractual right to work from home, the client offers flexibility: you can request to work from home 2 days per week, provided there is no business requirement to attend the office.
The working hours are 35 hours, Monday to Friday, 9‑5. There is the option to take a 30‑minute lunch over 4 days so that the fifth day will be a 2 pm finish.
Duration: 6 Months
Interested? Please apply.
Seniority Level
- Associate
Employment Type
- Contract
Job Function
- Customer Service
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Customer Complaints Coordinator employer: Parkside Recruitment
Contact Detail:
Parkside Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer complaints, it's crucial to articulate your thoughts clearly. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and even refer you for the position, which can give you a leg up in the application process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Complaints Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Complaints Coordinator role. Highlight your experience in regulated environments and your familiarity with FCA rules, as this will show us you understand the industry standards we work within.
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, give us examples of how you've effectively interacted with customers in the past. Use clear and concise language in your application to demonstrate your ability to communicate well.
Highlight Your Problem-Solving Abilities: We want to see how you handle complaints and resolve issues. Share specific instances where you've successfully navigated customer complaints and worked towards a fair resolution. This will help us understand your proactive approach to problem-solving.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for both you and us.
How to prepare for a job interview at Parkside Recruitment
✨Know Your Regulations
Make sure you brush up on the Financial Conduct Authority (FCA) rules and regulations. Understanding these will not only show your expertise but also demonstrate that you can navigate the regulatory landscape effectively.
✨Showcase Your Communication Skills
Prepare to discuss how you've handled customer complaints in the past. Use specific examples that highlight your verbal and written communication skills, as well as your ability to empathise with customers while resolving their issues.
✨Demonstrate Problem-Solving Abilities
Think of instances where you’ve successfully resolved complaints or identified trends. Be ready to explain your thought process and how you approached each situation, showcasing your independent decision-making skills.
✨Familiarise Yourself with Tools
If you have experience with complaint management systems or relevant software, be prepared to discuss it. If not, do a bit of research on common tools used in the industry to show your proactive approach and willingness to learn.