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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and social media to provide top-notch service.
- Company: Join an innovative and rapidly growing organization in the financial sector.
- Benefits: Enjoy a hybrid work schedule, 25 days off, and your birthday as a holiday!
- Why this job: Be part of a supportive team that values your input and fosters career growth.
- Qualifications: Must have 2 years of B2C banking customer service experience and strong communication skills.
- Other info: Work in a fast-paced environment with opportunities for continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
Job Advertisement: Customer Service Agent
Location: Birmigham
Job Type: Hybrid (Office/Home-based)
Start Date: ASAP
You must have office-based B2C banking customer service experience, not branch-based.
Key Traits: Self-starter, proactive, adaptable under pressure, and skilled at multitasking. Must quickly acclimate to a fast-paced environment.
Key Attributes for the Role
- Contact experience within banking – B-C.
- A strong drive and initiative, with the ability to adapt to change.
- Exceptional customer-focused elements paired with technical experience to support and enhance service delivery.
- Proven B-C banking experience, demonstrating the ability to meet the unique demands of individual customers effectively.
About the Role Our client, an innovative and rapidly growing organization, is looking for a motivated Customer Service Agent to join their dynamic team. In this role, you\’ll play a key part in ensuring customers receive consistent, high-quality service across the company’s range of financial products.
Key Responsibilities
- Customer Interaction: Respond to inquiries via phone, email, social media, and in-app chat (once live).
- Complaint Management: Handle customer complaints effectively and ensure timely resolutions.
- Vulnerable Customer Support: Provide compassionate and tailored assistance to customers requiring additional care.
- Administrative Support: Perform general admin tasks to maintain efficient operations.
- Issue Resolution: Troubleshoot and guide customers through technical issues with clear instructions.
- Escalation: Refer complex concerns to senior management for appropriate handling.
- Performance Monitoring: Work closely with the Head of Customer Services to meet service and quality targets.
- Risk Awareness: Identify and report risks, ensuring necessary controls are maintained.
- Continuous Improvement: Provide customer feedback to support enhancements in service delivery.
Key Knowledge
- Skills Experience: Minimum 2 years in customer service operations.
- Interpersonal Skills: Skilled at interpreting customer signals to ensure meaningful interactions.
- Communication: Exceptional verbal and written communication, maintaining professionalism and friendliness.
- Problem-Solving: Strong analytical skills to identify causes and deliver practical solutions.
- Time Management: Efficiently manage tasks and prioritize resolutions.
- Patience: Maintain composure in challenging situations to deliver positive outcomes.
- Empathy: Understand and address customer concerns with genuine care.
- Conflict Resolution: Adaptable and positive in managing diverse customer challenges.
- Teamwork: Collaborative mindset to build strong relationships with colleagues and contribute to team success.
Work Environment and Benefits
- Hybrid Schedule: Up to 3 days per week in the office.
- Working Hours: 9:00 AM – 5:30 PM, with potential flexibility.
- Holidays: 25 days annual leave, plus financial services benefits and your birthday off.
- Why Join Our Client?Innovative Workplace: Be part of a forward-thinking company that values your input.
- Career Development: Enjoy opportunities for professional growth and advancement.
- Supportive Team: Collaborate with a team that thrives on mutual success and camaraderie.
Banking Customer Service Advisor employer: Parkside Recruitment
Contact Detail:
Parkside Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Customer Service Advisor
✨Tip Number 1
Make sure to highlight your B2C banking customer service experience during the interview. Be ready to discuss specific examples of how you've handled customer inquiries and complaints in a fast-paced environment.
✨Tip Number 2
Demonstrate your adaptability by sharing instances where you successfully managed multiple tasks or adapted to changes in a work setting. This will show that you can thrive under pressure, which is crucial for this role.
✨Tip Number 3
Prepare to discuss your approach to providing exceptional customer service, especially for vulnerable customers. Highlight any relevant experiences where you showed empathy and tailored your support to meet individual needs.
✨Tip Number 4
Familiarize yourself with the company's financial products and services. Being knowledgeable about what they offer will help you engage more effectively during the interview and demonstrate your genuine interest in the role.
We think you need these skills to ace Banking Customer Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your B2C banking customer service experience in your CV and cover letter. Clearly outline how your past roles have prepared you for the specific demands of this position.
Showcase Key Traits: In your application, demonstrate your self-starter attitude, adaptability under pressure, and multitasking skills. Use specific examples from your previous work to illustrate these traits.
Tailor Your Communication: Since exceptional verbal and written communication is crucial for this role, ensure that your application is clear, professional, and friendly. Pay attention to your tone and structure.
Express Empathy and Problem-Solving Skills: Include examples in your application that showcase your ability to handle customer complaints with empathy and provide practical solutions. This will highlight your suitability for the role.
How to prepare for a job interview at Parkside Recruitment
✨Showcase Your Banking Experience
Make sure to highlight your B2C banking customer service experience during the interview. Be prepared to discuss specific situations where you effectively met customer needs and resolved issues.
✨Demonstrate Problem-Solving Skills
Prepare examples that showcase your analytical skills and ability to troubleshoot customer issues. Discuss how you approached complex problems and the solutions you implemented.
✨Emphasize Communication Abilities
Since exceptional communication is key for this role, practice articulating your thoughts clearly and professionally. Use examples of how you've maintained a friendly demeanor while addressing customer concerns.
✨Exhibit Adaptability and Empathy
Be ready to discuss how you handle pressure and adapt to changing situations. Share experiences where you provided compassionate support to vulnerable customers, demonstrating your empathy and patience.
