At a Glance
- Tasks: Repair and assess luggage while ensuring top-notch customer satisfaction.
- Company: Join a dynamic team in a busy workshop environment.
- Benefits: Competitive pay, hands-on experience, and a chance to develop your skills.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Be the go-to expert for repairs and make a difference in customer experiences.
- Qualifications: Experience in technical repair and strong communication skills are a plus.
The predicted salary is between 25000 - 30000 £ per year.
Our client requires an experienced Workshop Repair/Stitching Technician to join their busy team.
Key Responsibilities:
- Assessment of luggage to ascertain whether the item is genuine.
- Determine whether the item can be repaired in line with manufacturer standards.
- Assess the level of repair needed to satisfy the customer/client request.
- Act as repair SME (Subject Matter Expert) to assist the Call Centre operation, customers, clients and Management team as needed.
- Stitching skills.
- Inform Workshop Supervisors when parts orders are required or when stock of parts falls below minimum reorder level.
- Ensure that only genuine parts and repair methods are used to ensure client/customer satisfaction.
- Follow up on and complete repairs of luggage that are awaiting parts.
- Assessment of collected luggage to determine whether repair or replacement is the appropriate course of action.
- Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision making.
- Ad hoc, but reasonable, requests from supervisors or management or clients.
Desirable Qualifications:
- Experience in an engineering, workshop, technical repair environment.
- Basic MS Office skills.
- GCSE (or equivalent) in Math’s, English.
- Experience in a high pressure, fluid environment.
Person / Team Fit:
- Team player with excellent verbal skills and a keen eye for detail.
- Able to cope under the pressure of a service recovery situation, dealing with the public when in a stressed frame of mind.
- Adaptable and resilient.
- Fluent or native written and spoken English – essential.
Workshop Repair Technician employer: Parkside Office Professional
Join a dynamic team as a Workshop Repair Technician where your skills will be valued and nurtured in a supportive work environment. Our company prioritises employee growth, offering training and development opportunities to enhance your technical expertise while ensuring a collaborative culture that thrives on teamwork and excellence. Located in a bustling area, we provide a unique chance to work with genuine products and contribute to customer satisfaction, making every day rewarding.
Contact Details:
Parkside Office Professional Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Repair Technician
✨Tip Number 1
Get your hands dirty! If you can, visit the workshop or similar environments to get a feel for the role. This shows initiative and gives you real insights into what the job entails.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at industry events. They can provide insider info and might even put in a good word for you!
✨Tip Number 3
Show off your skills! Bring along examples of your previous work or any relevant projects. This is your chance to shine and demonstrate your stitching skills and technical know-how.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note. It keeps you fresh in their minds and shows you’re genuinely interested in the position.
We think you need these skills to ace Workshop Repair Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in workshop repair and stitching. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Workshop Repair Technician role. Share specific examples of your past work that relate to the tasks mentioned in the job description.
Show Off Your Skills:Don’t forget to mention your technical skills and any experience with MS Office. We love seeing candidates who can demonstrate their ability to assess and repair luggage while keeping customer satisfaction in mind.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Parkside Office Professional
✨Know Your Stuff
Make sure you brush up on your knowledge of luggage repair and stitching techniques. Familiarise yourself with common issues and solutions, as well as the standards set by manufacturers. This will help you demonstrate your expertise during the interview.
✨Showcase Your Experience
Prepare to discuss your previous roles in engineering or technical repair environments. Be ready to share specific examples of how you've assessed items for repair and handled customer requests. This will show that you can hit the ground running.
✨Demonstrate Team Spirit
Since this role requires collaboration with supervisors and the call centre, think of examples where you've worked effectively in a team. Highlight your communication skills and how you’ve contributed to a positive team environment.
✨Stay Cool Under Pressure
Given the high-pressure nature of the job, be prepared to discuss how you handle stressful situations. Share strategies you use to remain calm and focused, especially when dealing with customers who may be upset. This will show that you're resilient and adaptable.
