At a Glance
- Tasks: Coordinate schedules and manage service contracts while keeping customers informed.
- Company: Join a leading organisation with a dynamic service department.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Other info: Flexible hybrid role with opportunities for training and career growth.
- Why this job: Be at the heart of operations and make a real difference in customer service.
- Qualifications: Proven admin experience, strong SAP knowledge, and excellent communication skills.
The predicted salary is between 29000 - 32000 £ per year.
About the Role
We’re looking for a proactive Service Administrator / Dispatch Coordinator to join a leading organisation on a 6-month fixed-term contract (with potential extension). You’ll be at the heart of the Service Department, managing day-to-day administration, coordinating engineer schedules, and ensuring customers are kept informed. This is a hybrid role offering flexibility, with three days in the office and two from home.
Key Responsibilities
- Schedule and dispatch Field Service Engineers efficiently to meet customer needs.
- Manage service contracts, quotes, work orders, and invoicing via ServiceMax and SAP.
- Liaise with customers, Sales, and Technical Support to keep all stakeholders updated.
- Order and ship spare parts, including urgent requests.
- Maintain accurate records, data, and reporting in line with company standards.
- Support preventative maintenance planning and ensure compliance with service agreements.
What We’re Looking For
- Proven administration experience, ideally within a service organisation.
- Strong knowledge of SAP; ServiceMax experience is a plus.
- Excellent organisation, time management, and problem-solving skills.
- Strong communication skills with internal teams and external customers.
- Flexible, adaptable, and willing to learn; some European travel for training may be required.
Why You’ll Love This Role
- Competitive salary: £29,000 – £32,000 per year
- Hybrid working: 3 days in office, 2 days from home
- Generous benefits package: 25 days’ holiday + public holidays, birthday leave, life assurance, BUPA & dental insurance, pension, bike-to-work scheme, flexible gym membership
ServiceMax / SAP Service Administrator in Watford employer: Parkside Office Professional
Join a dynamic and supportive team as a ServiceMax / SAP Service Administrator in Watford, where you'll enjoy a competitive salary and a generous benefits package including 25 days of holiday, birthday leave, and comprehensive health insurance. Our hybrid working model promotes a healthy work-life balance, allowing you to thrive both in the office and at home while contributing to a culture that values flexibility, growth, and collaboration.
Contact Details:
Parkside Office Professional Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceMax / SAP Service Administrator in Watford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to service administration and dispatch coordination. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with SAP and ServiceMax. Bring examples of how you've efficiently managed schedules or improved processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ServiceMax / SAP Service Administrator in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your administration experience, especially in service organisations. We want to see how your skills match the role, so don’t be shy about showcasing your knowledge of SAP and any experience with ServiceMax.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Administrator role. Mention your strong communication skills and how you can manage schedules and keep customers informed like a pro.
Show Off Your Organisation Skills:In your application, give examples of how you've successfully managed multiple tasks or projects. We love candidates who can juggle responsibilities and keep everything running smoothly, just like you would in this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Parkside Office Professional
✨Know Your Stuff
Make sure you brush up on your knowledge of ServiceMax and SAP. Familiarise yourself with how these systems work, as you'll likely be asked about your experience with them. Being able to discuss specific features or functionalities can really impress the interviewers.
✨Show Off Your Organisation Skills
Since this role involves scheduling and dispatching, be ready to share examples of how you've successfully managed multiple tasks or projects in the past. Think of a time when you had to juggle priorities and how you kept everything on track – this will showcase your organisational prowess.
✨Communicate Clearly
Strong communication is key in this role, so practice articulating your thoughts clearly. During the interview, make sure to listen carefully to questions and respond thoughtfully. You might even want to prepare a few questions of your own to show your interest in the team and the company.
✨Be Adaptable
This position requires flexibility, so be prepared to discuss how you've adapted to changes in previous roles. Whether it was learning new software or adjusting to a new process, sharing these experiences will demonstrate your willingness to learn and grow within the company.
