At a Glance
- Tasks: Manage schedules, coordinate engineers, and keep customers informed in a dynamic service environment.
- Company: Join a leading organisation with a focus on service excellence.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Other info: Hybrid role with opportunities for training and career growth.
- Why this job: Be at the heart of operations and make a real difference in customer service.
- Qualifications: Proven admin experience, strong SAP knowledge, and excellent communication skills.
The predicted salary is between 29000 - 32000 £ per year.
We’re looking for a proactive Service Administrator / Dispatch Coordinator to join a leading organisation on a 6-month fixed-term contract (with potential extension). You’ll be at the heart of the Service Department, managing day-to-day administration, coordinating engineer schedules, and ensuring customers are kept informed. This is a hybrid role offering flexibility, with three days in the office and two from home.
Key Responsibilities
- Schedule and dispatch Field Service Engineers efficiently to meet customer needs.
- Manage service contracts, quotes, work orders, and invoicing via ServiceMax and SAP.
- Liaise with customers, Sales, and Technical Support to keep all stakeholders updated.
- Order and ship spare parts, including urgent requests.
- Maintain accurate records, data, and reporting in line with company standards.
- Support preventative maintenance planning and ensure compliance with service agreements.
What We’re Looking For
- Proven administration experience, ideally within a service organisation.
- Strong knowledge of SAP; ServiceMax experience is a plus.
- Excellent organisation, time management, and problem-solving skills.
- Strong communication skills with internal teams and external customers.
- Flexible, adaptable, and willing to learn; some European travel for training may be required.
Why You’ll Love This Role
- Competitive salary: £29,000 – £32,000 per year
- Hybrid working: 3 days in office, 2 days from home
- Generous benefits package: 25 days’ holiday + public holidays, birthday leave, life assurance, BUPA dental insurance, pension, bike-to-work scheme, flexible gym membership
ServiceMax / SAP Service Administrator employer: Parkside Office Professional
Join a dynamic and supportive team as a ServiceMax / SAP Service Administrator in Watford, where you'll enjoy a competitive salary and a generous benefits package including 25 days of holiday, birthday leave, and flexible working arrangements. Our hybrid work culture promotes a healthy work-life balance, while our commitment to employee growth ensures you have opportunities to develop your skills and advance your career within a leading organisation.
Contact Details:
Parkside Office Professional Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceMax / SAP Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to service administration and SAP. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed schedules or handled customer communications effectively. This will demonstrate your fit for the Service Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ServiceMax / SAP Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in administration and any knowledge of SAP or ServiceMax. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Administrator role. Share specific examples of your past experiences that relate to scheduling, customer communication, and problem-solving.
Show Off Your Communication Skills:Since this role involves liaising with various teams and customers, make sure your application reflects your strong communication skills. Whether it’s in your CV or cover letter, clarity and professionalism are key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Parkside Office Professional
✨Know Your Stuff
Make sure you brush up on your knowledge of ServiceMax and SAP. Familiarise yourself with how these systems work, as you'll likely be asked about your experience with them. Being able to discuss specific features or functionalities can really impress the interviewers.
✨Show Off Your Organisation Skills
Since this role involves scheduling and dispatching engineers, be ready to demonstrate your organisational skills. Think of examples from your past where you successfully managed multiple tasks or projects at once. This will show that you can handle the demands of the job.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. You might want to prepare a few scenarios where you effectively liaised with customers or internal teams, as this will highlight your ability to keep everyone informed and engaged.
✨Be Adaptable
This position requires flexibility, so be prepared to discuss how you've adapted to changes in the workplace before. Whether it’s learning new software or adjusting to last-minute schedule changes, showing that you can pivot quickly will make you a strong candidate.
