Job Description
We are looking for a Workshop Repair Technician / Administrator to join our client in a Temp-Perm role.
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As the role includes administrative duties, it is essential that you have some kind of admin/IT skills (MS Office) to carry out this role.
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We also require that this person ideally has some stitching skills (even if not professional skills but at least a keen interest in sewing/stitching, etc.) in your free time.
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- Reply, respond and action emails from Clients, Consumers and Retailers
- Using various systems to record and make notes
- Processing items for repair - Assessment carried out in full to ascertain the magnitude of repair required, identifying all parts and labour time required
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Overall Purpose
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- Assessment of luggage to ascertain:
\n o Whether the item is genuine
\n o Whether the item can be repaired in line with manufacturer standards
\n o The level of repair needed to satisfy the customer/client request
\n - Act as repair SME (Subject Matter Expert) to assist the Call Centre operation, customers, clients and Management team as needed
\n - Inform Workshop Supervisors when parts orders are required or when the stock of parts falls below the minimum reorder level
\n - Ensure that only genuine parts and repair methods are used to ensure client/customer satisfaction
\n - Follow up on and complete repairs of luggage that are awaiting parts
\n - Assessment of collected luggage to determine whether repair or replacement is the appropriate course of action
\n - Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
\n - Ad hoc, but reasonable, requests from management or clients
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Fluent or native written and spoken English - essential
\n - Experience in an engineering, workshop, or technical repair environment - desirable
\n - Basic MS Office skills - desirable
\n - GCSE (or equivalent) in Maths, English - desirable
\n - Experience in a high-pressure, fluid environment - desirable
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Person / Team Fit
\n - Team player with excellent verbal skills and a keen eye for detail
\n - Able to cope under the pressure of a service recovery situation, dealing with the public when in a stressed frame of mind
\n - Adaptable and resilient
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- Starting salary is £26,760.89 p.a
- Hours: Mon- Fri 0730-1600 (8.5 hr days) 30 Min lunch break and 2 x 15 Min break - 1 A.M and 1 P.M.
- 20 days holiday plus UK bank holidays per annum (pro rata for this year)
- On-site parking
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Interested? Please apply.
Workshop Repair Technician in Maidenhead employer: Parkside Office Professional
Join a dynamic and innovative global retail business that values its employees and fosters a collaborative work culture. As a Financial Accountant, you will benefit from extensive professional development opportunities, competitive remuneration, and the chance to work in a fast-paced environment that encourages growth and creativity. With a focus on integrity and accuracy, you'll play a vital role in shaping the financial landscape of the company while enjoying the unique advantages of working in a thriving retail sector.
Contact Details:
Parkside Office Professional Recruitment Team
