At a Glance
- Tasks: Support customers post-delivery, ensuring a positive experience and resolving issues.
- Company: Join a busy and growing customer service team in Hayes, Middlesex.
- Benefits: Competitive salary of £31,000 with a full-time fixed-term contract.
- Other info: Immediate start with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer satisfaction and improve their journey.
- Qualifications: Proven customer service experience and excellent communication skills required.
The predicted salary is between 31000 - 32000 £ per year.
Must have proven customer service office experience.
Excellent communicator, written and verbal.
Highly organised.
Salary: £31,000
12-month fixed-term contract.
Full-time (40 hours per week, shifts between 08:00–19:00, Monday–Sunday).
Immediate start!
The Opportunity:
We’re looking for a proactive and customer-focused Customer Service / Aftercare Specialist to join a busy and growing customer service team. This is a key role focused on supporting customers following delivery, ensuring a positive experience and reducing returns through excellent service and product guidance. You’ll be speaking directly with customers, providing reassurance, resolving issues, and gathering feedback to continuously improve the customer journey.
About You:
- Proven experience in a customer service or aftercare role.
- Strong communication skills, both written and verbal.
- Confident handling challenging conversations with empathy and professionalism.
- Highly organised with strong attention to detail.
- A natural problem-solver who can get to the root of issues quickly.
- Comfortable working both independently and as part of a team.
- Adaptable, proactive, and keen to improve processes.
Key Responsibilities:
Contact Details:
Parkside Office Professional Recruitment Team
