At a Glance
- Tasks: Provide top-notch after-sales support and resolve customer issues with a proactive approach.
- Company: Join a growing team focused on exceptional customer service in the plumbing industry.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for travel and continuous improvement initiatives.
- Why this job: Make a real difference by ensuring customer satisfaction and supporting product performance.
- Qualifications: 2-5 years in after-sales or technical support, with plumbing knowledge preferred.
Salary: £30,000 per annum
Hours: Monday to Friday, 9:00am – 5:00pm
Location: Office-Based
Reporting To: Operations Manager
About the Role
My client is seeking a proactive and customer-focused After-Sales Assistant to join their growing team. This is an excellent opportunity for someone with a plumbing / technical background and strong problem-solving skills who enjoys working closely with customers to deliver exceptional after-sales support. As the primary point of contact for customers following product installation and delivery, you will play a key role in ensuring customer satisfaction, resolving technical issues, coordinating service activities, and supporting the ongoing performance of our products.
Key Responsibilities
- Customer Support Service Management
- Act as the main point of contact for customers following product delivery.
- Manage service requests, customer enquiries, complaints, and technical support queries via telephone and email.
- Ensure customer issues are resolved efficiently and professionally.
- Build and maintain positive customer relationships to support long-term customer satisfaction and retention.
- Technical Support Troubleshooting
- Diagnose and resolve mechanical, electrical, or software-related product issues.
- Provide remote technical assistance and troubleshooting support.
- Advise customers on product operation, maintenance, and best practices.
- Spare Parts Service Coordination
- Liaise with warehouse and internal teams to arrange replacement parts and service requirements.
- Maintain accurate records relating to spare parts, service activities, and customer interactions.
- Documentation Reporting
- Process and input service orders onto the ERP system, ensuring customer sales and purchase order information is accurately recorded.
- Produce service performance reports and assist with root cause analysis investigations.
- Identify recurring issues and trends to support continuous improvement initiatives.
What We're Looking For
- Technical Knowledge
- Plumbing experience or knowledge is highly desirable.
- Understanding of Root Cause Analysis (RCA).
- Ability to read and interpret technical drawings.
- Awareness of relevant safety standards and procedures.
- Experience Qualifications
- 2–5 years' experience in an after-sales, service engineering, technical support, or similar role.
- Previous experience in a customer-facing technical environment is preferred.
- Key Skills
- Strong diagnostic and troubleshooting abilities.
- Excellent verbal and written communication skills.
- Customer-focused approach with a commitment to delivering outstanding service.
- Strong organisational and time-management skills.
- Ability to prepare clear technical reports and documentation.
- Flexibility to travel to customer sites when required.
Performance Measures
Success in this role will be measured against:
- Service response times
- First-time fix rates
- Customer satisfaction scores
After Sales Assistant employer: Parkside Office Professional
Join a dynamic and supportive team as an After-Sales Assistant, where your technical expertise and customer service skills will be valued and nurtured. Our office-based environment fosters collaboration and growth, offering opportunities for professional development while ensuring a healthy work-life balance with Monday to Friday hours. With a focus on employee satisfaction and continuous improvement, we are committed to providing you with the resources and support needed to excel in your role and contribute to our customers' success.
Contact Details:
Parkside Office Professional Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Assistant
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with technical issues, brush up on your troubleshooting techniques. Think of examples from your past experience where you resolved customer issues effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to dive into the after-sales world.
We think you need these skills to ace After Sales Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your plumbing or technical background. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about after-sales support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and resolve problems efficiently, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Parkside Office Professional
✨Know Your Stuff
Make sure you brush up on your plumbing and technical knowledge before the interview. Be ready to discuss any relevant experience you have, especially troubleshooting and diagnosing issues. This will show that you’re not just a people person but also technically savvy.
✨Customer-Centric Mindset
Since this role is all about after-sales support, think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your problem-solving skills and how you’ve built positive relationships with clients in the past.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and technical support. You might be asked how you would handle specific scenarios, so think through your responses. Practising with a friend can help you feel more confident and articulate during the actual interview.
✨Show Your Organisational Skills
Be prepared to discuss how you manage your time and keep track of multiple tasks. Since the role involves coordinating service activities and maintaining records, demonstrating your organisational abilities will be key. Bring examples of how you’ve successfully managed similar responsibilities in the past.
