We are looking for a Workshop Repair Technician / Administrator to join our client in a Temp-Perm role.
As the role includes administrative duties, it is essential that you have some kind of admin/IT skills (MS Office) to carry out this role.
We also require that this person ideally has some stitching skills (even if not professional skills but at least a keen interest in sewing/stitching, etc.) in your free time.
- Reply, respond and action emails from Clients, Consumers and Retailers
- Using various systems to record and make notes
- Processing items for repair - Assessment carried out in full to ascertain the magnitude of repair required, identifying all parts and labour time required
Overall Purpose
- Assessment of luggage to ascertain:
o Whether the item is genuine
o Whether the item can be repaired in line with manufacturer standards
o The level of repair needed to satisfy the customer/client request
- Act as repair SME (Subject Matter Expert) to assist the Call Centre operation, customers, clients and Management team as needed
- Inform Workshop Supervisors when parts orders are required or when the stock of parts falls below the minimum reorder level
- Ensure that only genuine parts and repair methods are used to ensure client/customer satisfaction
- Follow up on and complete repairs of luggage that are awaiting parts
- Assessment of collected luggage to determine whether repair or replacement is the appropriate course of action
- Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
- Ad hoc, but reasonable, requests from management or clients
Fluent or native written and spoken English - essential
- Experience in an engineering, workshop, or technical repair environment - desirable
- Basic MS Office skills - desirable
- GCSE (or equivalent) in Maths, English - desirable
- Experience in a high-pressure, fluid environment - desirable
Person / Team Fit
- Team player with excellent verbal skills and a keen eye for detail
- Able to cope under the pressure of a service recovery situation, dealing with the public when in a stressed frame of mind
- Adaptable and resilient
- Starting salary is £26,760.89 p.a
- Hours: Mon- Fri 0730-1600 (8.5 hr days) 30 Min lunch break and 2 x 15 Min break - 1 A.M and 1 P.M.
- 20 days holiday plus UK bank holidays per annum (pro rata for this year)
- On-site parking
Interested? Please apply.
Workshop Repair Technician in Maidenhead employer: Parkside Office Professional Careers
As a leading FinTech business, we pride ourselves on being an excellent employer that fosters a dynamic and fast-paced work culture. Our commitment to employee growth is evident through continuous training and development opportunities, ensuring that our team members thrive in their careers while contributing to the company's success. Located in a vibrant area, we offer unique advantages such as collaboration with diverse stakeholders and the chance to shape the future of risk management in a rapidly evolving industry.
Contact Details:
Parkside Office Professional Careers Recruitment Team
