At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for 130 users.
- Company: Join a successful organisation in the dynamic financial services sector.
- Benefits: Enjoy a £30,000 salary, hybrid working, and a benefits package with bonuses.
- Other info: Great opportunity for growth in a tech-savvy, supportive environment.
- Why this job: Kickstart your IT career with hands-on experience and exposure to diverse projects.
- Qualifications: 1+ years of IT support experience and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are recruiting for an IT Support Assistant to join a successful organisation within the financial services sector. This is a fantastic opportunity for someone with some IT support experience who is looking to develop their career in a varied, hands-on role. You'll support around 130 users, helping with everything from day-to-day technical issues and equipment set-ups to software, systems and wider IT projects.
The Role
- Provide first-line IT support to employees
- Troubleshoot hardware, software and system issues
- Manage and follow up IT support tickets
- Set up laptops, mobiles and user access for new starters
- Support Microsoft Teams, Zoom, Copilot and other business systems
- Manage IT equipment, stock and deliveries
- Liaise with external IT support providers
- Assist with software rollouts, testing and IT projects
- Support remote/home-working set-ups
- Provide technical support for meetings and company events
About You
We're looking for someone who is tech-savvy, personable and a natural problem-solver. You'll ideally have:
- 1+ years' IT support / helpdesk / service desk experience
- Good Microsoft and general IT knowledge
- Strong troubleshooting skills
- Excellent communication and customer service skills
- A proactive, hands-on approach
- Strong organisation and attention to detail
Formal IT qualifications aren't essential – attitude, practical ability and a willingness to learn are key.
What's On Offer?
- £30,000 salary
- Hybrid working
- Benefits package + discretionary bonus
- Excellent opportunity to develop your IT career
- Exposure to a broad range of systems and IT projects
You'll work across Farringdon and Weybridge, with a minimum of two days per week office-based and occasional additional office attendance depending on business needs.
IT Support Assistant in London employer: Parkside Office Professional Careers
As a leading FinTech business, we pride ourselves on being an excellent employer that fosters a dynamic and fast-paced work culture. Our commitment to employee growth is evident through continuous training and development opportunities, ensuring that our team members thrive in their careers while contributing to the company's success. Located in a vibrant area, we offer unique advantages such as collaboration with diverse stakeholders and the chance to shape the future of risk management in a rapidly evolving industry.
Contact Details:
Parkside Office Professional Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Assistant in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Parkside Office Professional Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Parkside Office Professional Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Parkside Office Professional Careers!
✨Direct Apply to Parkside Office Professional Careers
Let's not forget to apply directly through the Parkside Office Professional Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Assistant in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Parkside Office Professional Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Parkside Office Professional Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Parkside Office Professional Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
