Web Sales Advisor Bournemouth | £30,784 per annum | Full-time
Are you a confident, customer-focused sales professional who enjoys turning enquiries into successful sales?
We’re looking for a Web Sales Advisor to join an established and growing business in Bournemouth. This is an exciting opportunity for someone who enjoys working with customers, understanding their needs and providing expert, tailored solutions from initial enquiry through to delivery and after-sales support.
You’ll become a key point of contact for customers, providing a friendly, professional and efficient service while developing your knowledge of a specialist product range. Full product training will be provided, making this a great opportunity for someone with the right attitude and a genuine desire to build a career.
The Role You’ll be responsible for:
- Responding to online enquiries and converting opportunities into sales
- Understanding customer requirements and recommending the most appropriate products
- Providing expert advice and suggesting suitable alternatives where appropriate
- Managing customer orders and queries from initial enquiry through to completion
- Supporting customers throughout the sales journey, including post-sale support
- Ensuring customer requirements and specifications are processed accurately and efficiently
- Coordinating deliveries and ensuring customer promises are realistic and achieved
- Maintaining accurate records and clear documentation
- Resolving customer issues professionally and effectively
- Working collaboratively with colleagues to improve the customer experience and online sales processes
- Identifying opportunities to improve processes, reduce costs and enhance margins
- Keeping up-to-date product knowledge to provide customers with informed advice
About You We’re looking for someone who has:
- Previous experience in sales, web sales or customer service
- Excellent written and verbal communication skills
- A confident, professional and friendly approach
- Strong organisational skills and excellent attention to detail
- The ability to understand customer needs and provide tailored solutions
- A proactive approach and willingness to learn
- The ability to work independently while contributing positively to a wider team
Most importantly, you’ll be someone who genuinely enjoys helping customers and takes pride in delivering an excellent service.
Working Hours40 hours per week, 5 days a week
The role operates across weekdays and weekends, with working hours between 8:00am and 5:00pm Monday–Friday and 9:00am–5:00pm Saturday–Sunday.
Salary & Benefits£30,784 per annum (£14.80 per hour)
The benefits package includes:
- Company pension
- Company events
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Free/on-site parking
- Referral programme
- Sick pay
Interested? If you’re an experienced sales or customer service professional looking for a role where you can develop specialist product knowledge, build strong customer relationships and progress your career, we’d love to hear from you.
Apply now to find out more.
Websales Assistant in Bournemouth employer: Parkside Office Professional Careers
As a leading FinTech business, we pride ourselves on being an excellent employer that fosters a dynamic and fast-paced work culture. Our commitment to employee growth is evident through continuous training and development opportunities, ensuring that our team members thrive in their careers while contributing to the company's success. Located in a vibrant area, we offer unique advantages such as collaboration with diverse stakeholders and the chance to shape the future of risk management in a rapidly evolving industry.
Contact Details:
Parkside Office Professional Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Websales Assistant in Bournemouth
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Parkside Office Professional Careers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Parkside Office Professional Careers!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Parkside Office Professional Careers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Parkside Office Professional Careers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Parkside Office Professional Careers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Parkside Office Professional Careers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
