Care Navigator/Receptionist/Administrator-30 Hours per Week (Monday - Friday 9am - 3pm)
We are currently seeking a reliable and flexible individual to join our team as a Care Navigator/Receptionist/Administrator.
About the Role
This position offers a varied working week, combining reception duties with administrative support. The role includes:
Administrative Tasks:
Providing admin support to the triage/duty doctor.
Booking appointments.
Making referrals.
- Scanning documents and opening post.
- Holiday/Sickness cover for reception
Main duties of the job
What Were Looking For
This role would suit someone who:
- Is adaptable and comfortable with a fluid schedule.
- Can be available to cover reception shifts at short notice.
- Has strong written and verbal communication and organisational skills.
- Enjoys working in a team-oriented environment.
About us
Parkside Group Practice is based inSouth Croydon, with a list size of 14,500 patients. The team consists of 4partners, 7 salaried GPs, 2 Pharmacists, , 3 nurses and aadministration team of 18 including a Business Manager and 2 Operations managers.
Job responsibilities
Receive, assist anddirect patients in accessing the appropriate service or healthcare professionalin a courteous, efficient and effective way.
Provide general assistance to the Practice teamand project a positive and friendly image to patients and other visitors,either in person or via the telephone.
Please refer to full job description.
Person Specification
Experience
- Previous experience in dealing with the public
- Previous work experience at a GP Practice
Qualities / Attributes
- Ability to organise workload priorities.
- Ability to use own judgement and initiative when dealing with problems and enquiries.
- Good verbal and oral communication skills.
- Excellent telephone manner.
- Ability to communicate positively with patients and all members of the practice team and outside organisations.
- Ability to recognise, accept and adhere to the need for strict confidentiality.
- Good knowledge of English language and grammar.
- Ability to work independently, but also as a team member .
- Flexible and adaptable.
- Full driving licence.
Qualifications
- O level /GSCE Level qualifications in English & Maths or equivalent
- A demonstrable commitment to professional development
- A recognised IT qualification
Knowledge and Skills
- Good computer skills, Microsoft Word and Excel.
- Excellent interpersonal and communication skills.
- Experience of the EMIS Web System.
- Knowledge of DOCMAN.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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