BMW Retention Operators Wanted
Location: HamiltonHours: 8:30am - 5pm
Due to recent growth, we have an exciting opportunity for Operators to join our BMW Retention Team based in Hamilton.
Your duties will include:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Providing customers with the organization’s service and product information.
- Processing booking, orders, and service plan requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
To be successful you will be able to:
- Communicate in a confidential, professional, and appropriate manner
- Help contribute towards the team's daily workload
- Liaise directly with customers providing exceptional customer service
- Maintain, create and make changes in our database
- Maintain a high consistent quality of work
- Continually develop your personal skills and knowledge
- Work on your own initiative and as part of a team
As a Park's Motor Group employee you will receive:
For you:
- Access to the Company Pension Scheme
- Colleague Introductory Scheme
- Industry leading discounts on purchases on new and used cars
- Death in service benefit
For you and your family:
- Discounted Servicing
- Subsidised car purchase scheme
- Employee Assistance Programme
- 24/7 remote GP
- Medical second opinions
- Unlimited mental health support
- Physiotherapy help and advice
- Savings and discounts on shopping
- Financial and legal support
- Wellbeing assistance
If you have the drive and ambition to become a member of our team then we want to hear from you.
Ref: RENTENTION-OP-BMW-090926
Working Hours Full Time (Monday - Friday)
#J-18808-Ljbffr
BMW Retention Operator in Hamilton employer: Park's Motor Group
Park's Motor Group is an exceptional employer located in Elgin, offering a vibrant work culture that prioritises teamwork and customer satisfaction. With a focus on employee development, we provide ample growth opportunities and a competitive remuneration package, alongside generous benefits that enhance work-life balance. Join us to lead a passionate sales team and make a meaningful impact in the automotive industry.
