Warranty Administrator in Carlisle

Location: Carlisle
Franchise: Various
Park’s Motor Group is seeking a bright, enthusiastic individual to take up an position as Warranty Administrator covering our multi franchise site in Carlisle.

About the role:

You will administer our warranties supporting our branches and its customers and clients through the various services we provide for our manufacturers.

Detailed Responsibilities:

• Preparing, qualifying & submitting claims to manufacturer’s accurately & efficiently for all the branch according to the brand’s procedures
• Select claims to support key work streams and deliver commercial effectiveness
• Preparation of claim forms and supporting material for all branches within expiry timeframes
• Ensuring maximum return from all our manufacturers for all warranty work including the issue of credit notes and associated paperwork
• Input/update/monitoring and management of all manufacturer’s warranty payments
• Input/update/monitoring and return of warranty parts to our manufacturers and reconciliation of all warranty schedules
• Input/update/monitoring of warranty submissions, credits, rejections and customer contributions towards goodwill claims
• Develop relationships with other staff members, specialist repairers and manufacturers’ representatives
• Manage, maintain and share updated knowledge on all warranty procedures and documentation
• Ensure all processes, time constraints & procedures are adhered too
• Support needs of other Park’s staff members on all warranty related matters
• Provide warranty support at designated branch whenever required
• Follow warranty processes and compliance with the manufacturer’s warranty manual

Key Abilities and Skills Required:

• You will be able to display knowledge in warranty administration gained from your experience
• Able to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
• As Warranty Administrator it is essential to be friendly but convey a professional manner and able to demonstrate integrity, discretion and objectivity
• Able to meet our various branches deadlines without compromising on the quality of work
• Ensure communication levels undertaken for cooperative relationships with customers & colleagues
• Able to maintain strong working relationships with colleagues, the client base and the manufacturers, through the use of rapport building techniques & empathy
• Expertise on Kerridge system, manufacturer systems & Microsoft packages is essential
• High level of attention to detail
• Ability to present data to all levels of staff and management
• Highly flexible approach and able to prioritise

Core Competencies and Skills:

• Computer literacy
• Numeracy
• Communication skills
• Flexibility
• Customer focus
• Decision Making
• Persuasiveness
• Determination
• Proactivity
• Integrity
• Planning and Organising
• Teamworking
• Relationship Maintenance and Building Rapport

As a Park's Motor Group employee you will receive:

For you:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For you and your family:

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support

This is a fantastic opportunity in Park’s Motor Group. We can offer genuine scope for development and progression from a Warranty Administrator and beyond.

If you have the desire to lead and the drive to become a member of our team then we want to hear from you.