At a Glance
- Tasks: Lead client success and revenue growth in a dynamic urban mobility sector.
- Company: Join Arrive, a forward-thinking company transforming cities for a brighter future.
- Benefits: Competitive salary, career development, and a collaborative work environment.
- Other info: Opportunity to work in a vibrant London office with a global team.
- Why this job: Make a real impact on urban mobility while leading a passionate team.
- Qualifications: Experience in account management and strong leadership skills required.
The predicted salary is between 48000 - 72000 £ per year.
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities. Our people and our values help us make it happen. We Arrive Curious, Focused and Together. Our values guide us and help us be at our best for our customers, the cities and communities we serve, and for ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Vertical Lead is accountable for revenue growth, retention and client success within a vertical or client segment. The role provides commercial and strategic leadership to Account Management teams, ensuring deep knowledge of clients, proactive risk management and high-quality account planning.
How to make an impact
- Client & Revenue Ownership: Own a defined portfolio of clients within a specific vertical or segment. Drive revenue growth through renewals, upsell and expansion opportunities. Protect against churn through proactive identification and management of client risk. Maintain a strong, up-to-date understanding of client priorities, organisational changes and market developments.
- Account Planning & Risk Management: Ensure robust and current account plans are in place for all key accounts. Continuously assess account health, risks, and growth opportunities. Anticipate issues before they escalate by staying close to client activity, feedback and sentiment. Challenge and support Account Managers on account strategy, execution, and prioritisation.
- Team Leadership: Lead and coach Account Managers aligned to the vertical. Set clear expectations around ownership, quality of account planning and client engagement. Act as the escalation point for complex client or commercial issues. Support consistency and accountability across the team.
- Client Engagement & Execution: Ensure structured and effective client engagement rhythms, including regular reviews and strategic check-ins. Maintain oversight of key client communications and interactions. Step in directly with clients where senior engagement is required.
- Cross‑Functional Collaboration: Work closely with Sales, Marketing, Finance and Product to ensure alignment on pipeline, pricing, roadmap and delivery dependencies. Represent the voice of the client and the vertical internally. Ensure client feedback and risks are clearly communicated and acted upon.
- Performance & Reporting: Own vertical‑level performance metrics, including revenue, retention and client satisfaction. Provide clear visibility on risks, opportunities and trends across the vertical. Use data and insight to drive informed decision‑making.
About you - Your background:
- Strong background in account management with ownership of complex client portfolios.
- Commercially focused, with proven experience driving growth and retention.
- Highly organised and detail‑oriented, with strong account planning discipline.
- Confident leader and coach, able to challenge constructively and support development.
- Strong stakeholder management and communication skills.
- Comfortable operating in an environment with multiple priorities and dependencies.
This role is based in London.
Vertical Lead employer: Parkopedia
At Arrive, we are committed to fostering a vibrant work culture that prioritises curiosity, collaboration, and focus. As a Vertical Lead in London, you will not only drive significant revenue growth and client success but also benefit from our supportive environment that encourages professional development and innovation. Join us in transforming urban mobility while enjoying the unique advantages of working in one of the world's most dynamic cities.
StudySmarter Expert Advice🤫
We think this is how you could land Vertical Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to their journey. Tailor your responses to show how your experience aligns with their goals, especially around client success and revenue growth.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your past successes in account management and how you’ve driven growth and retention in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our ambitious journey at Arrive. Let’s grow better, together!
We think you need these skills to ace Vertical Lead
Some tips for your application 🫡
Show Your Curiosity:We want to see your curiosity shine through in your application! Share examples of how you've explored new ideas or tackled challenges in your previous roles. This aligns perfectly with our value of being Arrive Curious.
Highlight Your Leadership Skills:As a Vertical Lead, you'll be guiding teams and clients alike. Make sure to showcase your leadership experience and how you've successfully coached others. We love seeing candidates who can inspire and drive results!
Be Detail-Oriented:We're all about strong account planning and risk management. In your application, demonstrate your organisational skills and attention to detail. Use specific examples to illustrate how you've managed complex portfolios effectively.
Connect with Us Online:Ready to take the plunge? Apply through our website! It’s the best way for us to get to know you and for you to show us how you embody our values. Let’s grow better, together!
How to prepare for a job interview at Parkopedia
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the clients and verticals you'll be managing. Research their priorities, recent changes, and market trends. This will not only show your commitment but also help you discuss how you can drive revenue growth and retention effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and coaching teams. Think about times when you’ve set clear expectations or resolved complex client issues. This will demonstrate your ability to lead Account Managers and ensure high-quality account planning.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific client situations or risks. Prepare by thinking through potential challenges you might face in this role and how you would proactively manage them. This shows your strategic thinking and risk management skills.
✨Emphasise Cross-Functional Collaboration
Discuss your experience working with different departments like Sales, Marketing, and Finance. Highlight how you’ve ensured alignment on projects and communicated client feedback effectively. This will illustrate your ability to represent the voice of the client and collaborate across teams.
