At a Glance
- Tasks: Lead client relations and technical support to ensure smooth operational execution.
- Company: Join Arrive, a global team transforming urban mobility with innovative solutions.
- Benefits: Competitive salary, career growth opportunities, and a supportive work culture.
- Other info: Dynamic environment with a focus on collaboration and innovation.
- Why this job: Make a real impact on communities while developing your leadership skills.
- Qualifications: Master’s degree in Engineering, IT, or Project Management; 5 years of relevant experience.
The predicted salary is between 50000 - 60000 £ per year.
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities. Our people and our values help us make it happen. We Arrive Curious, Focused and Together. Our values guide us to be at our best for our customers, the cities and communities we serve, and for ourselves. As a global team, we are transforming urban mobility.
The Role
Within Flowbird, the Technical Service Manager serves as the primary point of convergence between client relations and the technical execution of operational support. In a highly demanding environment, their main role is to guarantee the execution of maintenance contracts while protecting and functionally coordinating the technical support team (L2). They act as a "shield" against client escalations and the operational coordinator of technical resolutions.
How to make an impact
- Client Relationship Management: Act as the primary and single point of escalation for clients during major incidents, leading technical committees, crisis meetings and backlog arbitration with clients. Take ownership of and guarantee compliance with SLAs. Monitor key performance indicators (KPIs) to measure service quality and efficiency. Produce and analyze trend reports for clients and management.
- Contractual Tracking: Identify risk or opportunity areas for amendments to increase revenue and margins. Assess escalation risks, manage complex and/or contentious conflicts with discretion, and rebuild trust with demanding clients. Take responsibility for risk management, including alerting management to any hazardous situations regarding assets and personnel.
- Technical Team Supervision Support: Ensure strict prioritization, assignment, and tracking of tickets (Jira / ServiceNow). Manage the internal execution of maintenance contracts: communication, technical decisions, and tracking of schedules and associated tasks.
- Internal Interface: Coordinate actions between Support, R&D (Engineering), and project deployment (Delivery) teams to ensure a smooth transition from "Build" to "Run." Participate in defining and harmonizing global support processes.
About you
- Emotional Intelligence and Resilience: Strong ability to manage crisis situations, absorb client pressure, and demonstrate assertiveness.
- Unifying Leadership: Ability to lead, reassure, and motivate a technical team under a heavy workload.
- Diplomatic Tact: Excellent communication skills to manage both external client expectations and internal development constraints.
- Pragmatism: Solution-oriented with the ability to make quick decisions in tense environments.
Your background
- Complex Project Management: Mastery of technical project management methodologies and maintenance contract monitoring.
- Technical Background: Good knowledge of system architectures, ticketing tools (Jira, ServiceNow), support processes, and ideally the ticketing / public transport industry.
- Master’s degree (or equivalent BAC+4/BAC+5) in Engineering, IT, or Project Management.
- Minimum of 5 years of combined experience in operational B2B/B2G contract management and technical coordination (Support/IT).
This role is based in Poole.
Technical Service Manager in Poole employer: Parkopedia
At Arrive, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Technical Service Manager in Poole, you will benefit from our commitment to professional growth, with ample opportunities for development and advancement within a global team dedicated to transforming urban mobility. Join us in making a meaningful impact on communities while enjoying a supportive environment that values curiosity, focus, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Manager in Poole
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Technical Service Manager at Parkopedia!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Parkopedia or be willing to refer you for that Technical Service Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Parkopedia who’s on the lookout for their next Technical Service Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Technical Service Manager role at Parkopedia!
We think you need these skills to ace Technical Service Manager in Poole
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Parkopedia. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Parkopedia
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Parkopedia. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
