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- Tasks: Help customers solve technical challenges and provide top-notch support.
- Company: Join a dynamic team in a hybrid role based in Poole, Dorset.
- Benefits: Gain valuable IT experience while enjoying flexible working arrangements.
- Other info: Collaborate with experts and contribute to a growing knowledge base.
- Why this job: Make a real difference by assisting others and developing your tech skills.
- Qualifications: Customer service experience and a passion for technology are key.
The predicted salary is between 25000 - 30000 £ per year.
This role would suit an individual who enjoys helping others navigate technical challenges, has a helpful mindset, wants to learn, is able to work in a busy environment and is okay with working shifts. This is a technical IT job which uses in-house made software & hardware. Technical experience would be a benefit; however, anyone with a technical mindset who has customer service experience and wants to get into IT would be well suited for the role.
How to make an impact:
- Act as the first point of contact for technical support providing guidance and resolving issues using multiple communication channels including emails & phone calls.
- Log support interactions & technical solutions using our ticketing system to track issues and help identify trends.
- Keep our customers and third parties up to date on issues.
- Collaborate with our Level 2 and Field Services teams to ensure effective resolution of issues.
- Contribute to our Knowledge Base to build our global understanding of issues.
Your background:
- Previous experience in a customer-facing support or helpdesk environment.
- Technical aptitude with the ability to learn new software applications.
- Excellent written and verbal communication skills with a focus on clarity and professionalism.
- Ability to multitask and prioritise work during high-volume periods.
- Able to work both as a team and on your own.
This role is currently a hybrid position based in Poole, Dorset.
Support Agent in Poole employer: Parkopedia
Contact Detail:
Parkopedia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Agent in Poole
✨Tip Number 1
Get to know the company inside out! Research their products, services, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common support scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the world of IT support.
We think you need these skills to ace Support Agent in Poole
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer-facing roles. We love candidates who can demonstrate their ability to help others and resolve issues, so share specific examples of how you've done this in the past!
Technical Mindset Matters: Even if you don't have extensive technical experience, let us know about your technical aptitude. Talk about any software or hardware you've worked with, and express your eagerness to learn more about our in-house systems.
Keep It Clear and Professional: Your written application is a reflection of your communication skills. Make sure your application is clear, concise, and free of errors. We appreciate professionalism, so take the time to proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Parkopedia
✨Know Your Tech Basics
Brush up on your technical knowledge before the interview. Even if you don't have extensive experience, being familiar with common IT terms and concepts will show that you have a genuine interest in the role and can learn quickly.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully helped customers solve problems. Highlight your communication skills and how you managed to keep customers informed during the process.
✨Practice Multitasking Scenarios
Since this role involves handling multiple tasks at once, think of situations where you've had to juggle various responsibilities. Be ready to discuss how you prioritised tasks and maintained quality service under pressure.
✨Familiarise Yourself with the Company
Research StudySmarter and understand our mission and values. Knowing about our products and services will help you tailor your answers and demonstrate your enthusiasm for joining our team.