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- Tasks: Provide hands-on IT support and manage hardware lifecycle for a seamless office experience.
- Company: Join a dynamic team at YourParkingSpace, enhancing workplace technology.
- Benefits: Competitive salary, growth opportunities, and a vibrant work environment.
- Other info: Be the go-to tech expert in a fast-paced, collaborative setting.
- Why this job: Make a real impact on employee experience and drive tech integration projects.
- Qualifications: Experience in onsite IT support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
This role is for an Onsite IT Technician within the Workplace Experience squad, reporting to the Workplace Experience team. The purpose of this role is to be the face of IT for our YPS (YourParkingSpace)/Arrive office, delivering a seamless and productive work environment. This is a unique, hands-on role where you will act as a critical liaison between local office staff and Group IT, driving key integration projects to align the office with global standards. You will have a significant impact on the daily operations and employee experience, with key stakeholders including all local employees, Facilities, HR, and the wider Group IT team.
How to make an impact
- Provide high-touch, in-person IT support for all employees in the YPS office, acting as the primary point of contact for all technical needs.
- Manage the end-to-end hardware lifecycle, including procurement, configuration, deployment, and decommissioning, while maintaining a precise Configuration Management Database (CMDB).
- Own the office's technical environment, ensuring all AV, meeting room equipment, and printers are consistently 'meeting-ready' and fully operational.
- Execute on critical integration projects, migrating local end-user devices, identity management, and office infrastructure to align with global Group IT standards.
- Serve as the technical subject matter expert for YPS-specific systems and processes throughout the transition period, ensuring business continuity.
- Uphold and enforce security standards for all devices and platforms within the office.
- Identify opportunities to streamline processes through automation and contribute to the continuous improvement of our IT services.
About you
You are a service-oriented IT professional who thrives in a hands-on, dynamic environment. You view the workplace as a product and are driven to optimize and improve the employee experience. You are an excellent communicator, capable of navigating change and acting as a bridge between different teams during a period of integration. You are proactive, accountable, and possess a strong sense of ownership, taking pride in the stability and performance of the technology environment you manage.
Your background
- Proven experience in an onsite IT support role with a focus on hardware lifecycle management.
- Strong knowledge of asset management best practices and experience with CMDB tools.
- Expertise in troubleshooting and maintaining meeting room AV technology.
- Demonstrated ability to work in a transitional or integration-focused environment.
- Excellent communication and stakeholder management skills.
This role is based in the YPS Office in London (onsite).
Onsite IT Technician in London employer: Parkopedia
Contact Detail:
Parkopedia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Technician in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read up on their values, and see how they interact with employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role is all about hands-on IT support, brush up on your troubleshooting techniques and hardware management. You might even want to set up a mock environment at home to demonstrate your skills during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that can help you stand out during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to make an impact from day one.
We think you need these skills to ace Onsite IT Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Onsite IT Technician role. Highlight your experience in onsite IT support, hardware lifecycle management, and any relevant projects you've worked on that align with our needs.
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and passion for IT. Explain why you're excited about the role and how you can enhance the employee experience at YPS. Don’t forget to mention your communication skills!
Showcase Your Technical Skills: In your application, be specific about your technical expertise, especially with AV technology and CMDB tools. We want to see how you’ve tackled challenges in previous roles and how you can bring that knowledge to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Parkopedia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware lifecycle management and AV technology. Be ready to discuss specific tools and processes you've used in previous roles, as this will show your expertise and confidence.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information to non-technical staff in the past. This will demonstrate your ability to bridge gaps between teams.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like troubleshooting a meeting room setup or managing a sudden tech failure. Think through potential scenarios and how you would approach them, highlighting your problem-solving skills and proactive mindset.
✨Emphasise Continuous Improvement
Be ready to discuss how you've identified opportunities for process improvements in your previous roles. Share any experiences where you've implemented changes that enhanced efficiency or user experience, as this aligns perfectly with the company's focus on optimisation.