At a Glance
- Tasks: Support clients and teams, configure software, and tackle exciting projects.
- Company: Join Arrive, a global leader in transforming urban mobility.
- Benefits: Entry-level training, skill development, and a supportive team environment.
- Other info: Flexible office days and opportunities for creative input.
- Why this job: Make a real impact while growing your career in a dynamic field.
- Qualifications: Customer service experience and a passion for learning new tech.
The predicted salary is between 30000 - 40000 £ per year.
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities. Our people and our values help us make it happen. We Arrive Curious, Focused and Together. Our values guide us to be at our best for our customers, the cities and communities we serve, and for ourselves. As a global team, we are transforming urban mobility.
The Role
We have an opportunity in our Professional Services team for a Partner Success Representative to join us on an 18-month fixed-term basis (maternity cover) in the Basingstoke office. This is an exciting and unique opportunity as you'll have the chance to get involved in various projects, making a real impact whilst being supported to develop.
As a member of this team, you will be the first port of call for product expertise, knowledge and assistance to all areas of the business, along with using our internal configuration software to meet client requests and project roadmaps on a daily basis. The successful candidate will receive entry-level training and necessary guidance to help them fulfil this position in the business and will be given the opportunity to develop core competencies both in technical and interpersonal skills.
How to make an impact:
- Configuring and deploying implementations for new and existing clients (including client visits or product demonstrations where required)
- Providing ongoing support both externally and internally (to Project Managers, Product, Sales and Finance)
- Creating and maintaining documentation (including internal processes or step-by-step guides), with the freedom of bringing new ideas to the table within an open team
- Fault finding and stakeholder collaboration (investigating bugs and testing new features in our system, engaging in development sessions to represent and reach resolutions on behalf of the team)
- Use of technical skills and systems (our internal configuration software, JIRA, ServiceNow ticketing portal, SQL, opportunity to use JavaScript and HTML where required)
Personal skills we are looking for:
- Able to prioritise, manage and track multiple activities and tasks
- Excellent verbal and written communication
- Attention to detail, an analytical thinker
- Willingness and ability to embrace change and learn new technologies
- Receptive and a fast learner
- Enthusiastic approach and “can-do” attitude
- Resilient, copes well under heavy workloads
- Strong Customer Service ethos
Your background & Key Requirements:
- Previous experience working in a customer or client-facing role
- Numerate and literate
- Proficient in the use of modern PC technologies and software
- Must possess the existing right to work in the UK. Candidates are expected to attend the Basingstoke office at least one or two days per week.
Partner Success Representative (Maternity Cover) in Basingstoke employer: Parkopedia
At Arrive, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to make a meaningful impact in urban mobility. Located in Basingstoke, our team enjoys a supportive environment with ample opportunities for personal and professional growth, including entry-level training and the chance to engage in diverse projects. Join us and be part of a company that values curiosity, focus, and teamwork as we work together towards brighter futures for our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Representative (Maternity Cover) in Basingstoke
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Parkopedia.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Parkopedia. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Partner Success Representative (Maternity Cover) in Basingstoke
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Parkopedia.
How to prepare for a job interview at Parkopedia
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Parkopedia's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Parkopedia offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
