At a Glance
- Tasks: Transform product features into engaging communication for teams and customers.
- Company: Join a dynamic tech company focused on client experience and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by enhancing customer experiences and driving efficiency with AI.
- Qualifications: 3-5 years in enablement or product marketing; strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
The Client Experience & Enablement Manager is responsible for translating product capabilities into clear, actionable value across the business and our customer base. Working closely with Product, you will take new features and updates and turn them into structured enablement and communication plans. This includes enabling Sales and Post-Sales teams to understand and communicate value, and ensuring customers receive clear, relevant, and consistent messaging. This role operates as a funnel, taking product information and shaping it into internal enablement, then refining it into customer-facing communication and user enablement to ensure alignment across what we build, how we position it, and how customers experience it. A core part of this role is driving efficiency through AI and automation, identifying ways to streamline workflows, reduce manual effort, and scale enablement and communication while maintaining high quality.
What You’ll Do
- INTERNAL ENABLEMENT
- Develop and deliver product enablement for both Sales and Post-Sales teams, ensuring they understand new features, use cases, and how to communicate value to customers.
- Translate product updates into clear, concise internal messaging including summaries, talk tracks, and supporting materials for customer conversations.
- Own new feature enablement roll-out, including content creation, internal communication, and coordination across business teams.
- Partner with Product to coordinate feature trainings, ensuring teams understand both how capabilities work and how to communicate their value.
- Support Customer Success enablement, including onboarding, soft skill development, and best practice sharing.
- Work alongside the Chief Customer Officer to maintain and evolve enablement content and programs.
- Collect and curate best practices, customer stories, and learnings to continuously improve internal knowledge and materials.
- Maintain onboarding content and journeys within our LMS, ensuring materials are up to date while keeping maintenance lightweight and efficient.
- Continuously improve how enablement is delivered by identifying opportunities to automate end-to-end processes, from feature intake to content creation and distribution, leveraging AI to standardize workflows and reduce manual effort.
- EXTERNAL COMMUNICATION & ENABLEMENT
- Own and manage external communication related to product updates and launches, including outreach to both customers and prospects through email, in-app messaging, and lifecycle campaigns.
- Translate product updates into clear, user-relevant messaging focused on use cases and value, ensuring communication supports both adoption and broader go-to-market efforts, avoiding overly technical language.
- Maintain a structured communication calendar aligned with product releases and broader business initiatives.
- Ensure a consistent voice across all user-facing communication, collaborating with Marketing, Support, and Customer Success to avoid overlap and ensure alignment.
- Partner closely with Marketing to align on product launch communication and required assets, including newsletters, campaigns, and supporting materials such as one-pagers or sales collateral for high-impact or revenue-generating features.
- Partner with Support to align on customer communications such as webinar invitations and educational content.
- Own and manage customer surveys, including setup, distribution, and ensuring data is collected effectively.
- Test and iterate on communication formats to improve engagement and effectiveness.
- Automate and scale customer communication workflows end-to-end, using AI to streamline content generation, segmentation, and distribution while maintaining clear, consistent, and high-quality messaging.
About You
- Bachelor’s degree or equivalent experience in business, communications, or a related field.
- Native English Speaker or equivalent fluency.
- 3–5 years experience in enablement, product marketing, customer experience, or a similar role.
- Strong communication skills with the ability to simplify complex concepts.
- Experience working cross-functionally with Product, Sales, Customer Success, and/or Marketing teams.
- Comfortable creating and delivering content such as trainings, webinars, or presentations.
- Highly organized with the ability to manage multiple priorities.
- Curious and proactive about using AI to improve efficiency and automate workflows.
- Comfortable working in a fast-paced, evolving environment.
Extra Credit
- Experience in SaaS/ technology fields strongly preferred.
- Experience with User Guiding or similar customer messaging platform preferred.
- Experience designing or implementing automated workflows using AI tools.
Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.
Client Experience & Enablement Manager employer: PARKLU by Launchmetrics
At Launchmetrics, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to thrive. As a Client Experience & Enablement Manager, you will benefit from a culture that values collaboration and innovation, with ample opportunities for professional growth through continuous learning and development. Located in a vibrant area, our company offers unique advantages such as flexible working arrangements and a commitment to leveraging cutting-edge technology, ensuring that you can make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience & Enablement Manager
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent updates. This way, when you get that interview, you can show off your knowledge and how you can translate their product capabilities into actionable value.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client experience and enablement. Think about how you can demonstrate your ability to simplify complex concepts and communicate value effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Show your passion for AI and automation! Be ready to discuss how you've used these tools in past roles to drive efficiency. Highlighting this will align perfectly with the role's focus on streamlining workflows and enhancing communication.
We think you need these skills to ace Client Experience & Enablement Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in enablement and communication. We want to see how your skills align with the role of Client Experience & Enablement Manager, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:Since this role is all about translating complex product information into clear messaging, be sure to demonstrate your strong communication skills in your application. Use simple language and clear examples to show how you’ve done this in the past.
Highlight Your Cross-Functional Experience:We love candidates who can work across different teams! Make sure to mention any experience you have collaborating with Product, Sales, or Marketing teams. This will show us that you understand the importance of alignment in delivering a great customer experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at PARKLU by Launchmetrics
✨Know the Product Inside Out
Before your interview, make sure you understand the product's features and how they translate into value for customers. Familiarise yourself with recent updates and think about how you would communicate these to both internal teams and customers.
✨Showcase Your Communication Skills
Prepare to demonstrate your ability to simplify complex concepts. You might be asked to explain a product feature or create a mock communication plan during the interview, so practice articulating your thoughts clearly and concisely.
✨Highlight Your Cross-Functional Experience
Be ready to discuss your experience working with different teams like Sales, Marketing, and Customer Success. Share specific examples of how you've collaborated to drive enablement and improve customer experiences in previous roles.
✨Emphasise Your Curiosity About AI
Since this role involves leveraging AI for efficiency, express your interest in how AI can enhance workflows. Share any relevant experiences or ideas you have about automating processes and improving communication through technology.
