Medical Receptionist in Porth

To provide high quality, professional reception and administrative duties at Parklane Surgery. To act as first point of contact for patients and provide general assistance in a positive, friendly and professional manner, ensuring queries are handled efficiently and courteously.

Main duties of the job:

• Ensure that all reception duties and tasks are carried out in an effective, efficient and professional manner in line with the practice's guidelines, procedures and protocols.
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Undertake general office and reception duties including front desk, telephone and email.
• Liaise with outside agencies.
• Support colleagues and be a team player.
• Respect confidentiality and data protection rules.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Job responsibilities:

• Greet patients and visitors to the practice.
• Book in, amend and cancel patient appointments on the Clinical System (Emis).
• Signposting patients to the appropriate service.
• Answer incoming telephone calls efficiently, ensuring details are accurately recorded and directed as necessary.
• Take telephone messages for practice staff and process according to practice procedures.
• Register new and temporary patients accurately onto VISION.
• Retrieve and re-file medical records required, ensuring strict alphabetic order is adhered to.
• Produce repeat prescriptions in a timely manner for GP's signature, ensuring accurate recording on patient records.
• Ensure reception desk, waiting areas and notice boards are kept neat and tidy, re-stocking patient leaflets as needed.
• Ensure reception office is kept organised and tidy.
• Stamping and processing incoming mail.
• Work effectively in a team.
• Attend staff meetings and training sessions as and when necessary.
• Any other duty which may be required to ensure that the practice is run efficiently and pleasantly for patients, doctors and staff.

Qualifications:

• Good standard of education – GCSE Maths and English or equivalent.
• IT skills.
• Practical experience of working as a team.
• Experience of using own initiative and multi-tasking.
• Excellent communication skills.
• Understanding of the importance of confidentiality.
• Team working.
• Flexible working.
• Self-motivated.
• Remain calm and efficient under pressure.
• Plan and organise work well.
• Friendly, professional and confident manner.
• European Computer Driving Licence (ECDL).
• Experience with VISION Clinical System.
• Experience of working in a GP receptionist role.
• Ability to speak Welsh.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience meets national minimum wage.