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- Tasks: Provide first-class IT support to staff and resolve technical issues.
- Company: Join Kendall Kingscott, a leading multidisciplinary construction consultancy in the UK.
- Benefits: Enjoy hands-on training, professional development, and flexible working arrangements.
- Why this job: Be part of a supportive team that values growth and innovation in a dynamic environment.
- Qualifications: Previous IT support experience and strong communication skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Looking to kickstart your career in IT? We’ve got a great opportunity for someone with a passion for tech and drive to learn, to join our supportive and forward-thinking team! We are looking for a proactive and customer-focused 1st Line IT Helpdesk Technician to join our growing IT team. In this key support role, you will be responsible for delivering first-class technical assistance to staff across our regional offices. The ideal candidate will be enthusiastic, technically capable, and eager to develop their skills in a fast-paced and collaborative IT environment.
Your role in the team:
- Serve as the first point of contact for IT support, providing timely assistance to end users.
- Deliver high-quality customer service via phone, email, and the IT ticketing system.
- Collaborate closely with 2nd and 3rd line support teams for issue escalation and resolution.
- Contribute to IT onboarding processes, including staff inductions and basic training.
- Provide responsive 1st line support for hardware, software, and network-related issues.
- Reset user passwords, unlock accounts, and manage user access permissions.
- Log, track, and update support tickets accurately and communicate ticket progress to users.
- Install, configure, and decommission desktops, laptops, peripherals, and mobile devices.
- Maintain the IT asset register, including hardware inventory and software licensing.
- Assist in the creation and maintenance of internal IT documentation and knowledge base content.
- Support the secure recycling and disposal of outdated IT equipment.
- Carry out additional admin tasks to support the wider IT support function.
Skills and requirements:
- Previous experience in a technical IT support or helpdesk role.
- Excellent verbal and written communication skills.
- Strong troubleshooting and problem-solving abilities.
- Proven ability to manage and prioritise workload effectively and independently.
- High level of professionalism and discretion, especially when handling sensitive information.
- Committed to continuous learning and professional development, including relevant certifications.
- Knowledge of IT service desk operations and customer service best practices.
- (Desirable) Apple Mac, iOS, and mobile device support.
- (Desirable) Microsoft 365 and cloud-based admin portals.
- (Desirable) Mobile Device Management tools such as Jamf or Intune.
- (Desirable) Software packaging and deployment for Windows or Mac.
- (Desirable) Cyber Security principles and frameworks, including Cyber Essentials.
Kendall Kingscott (KK) is a UK-based, multidisciplinary construction consultancy of architects, building surveyors, project managers, quantity surveyors, principal designers (CDM), principal designers (Building Safety Act), interior designers, mechanical and electrical engineers and other personnel. Our staff of 200 offer our specialist consultancy services throughout the UK. Throughout our 60-year history, we have acquired wide-ranging expertise across multiple sectors, including education, healthcare, residential and retail and an equally diverse client base. From transformative refurbishments and ongoing maintenance to complex extensions and large-scale new builds, we work across the full project spectrum, offering variety, challenge and the chance to make a real impact.
Our dynamic team structures offer the collaborative, supportive environment of a small company while providing the benefits and growth opportunities of a larger business. At KK, careers flourish. Our statistics speak for themselves: low staff turnover, countless success stories of career progression, impressive training success rates and sustainable repeat business. We nurture and develop our people to be the best they can be. Irrespective of when you join or in what role, we provide opportunities to thrive.
We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.
IT Helpdesk Technician employer: Parkinson's UK
Contact Detail:
Parkinson's UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during an interview can show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware and software issues. Prepare to discuss specific examples of problems you've solved in the past, as this will highlight your practical experience.
✨Tip Number 3
Showcase your customer service skills by preparing to discuss how you handle difficult situations or frustrated users. This role is all about providing excellent support, so demonstrating your people skills is crucial.
✨Tip Number 4
Research Kendall Kingscott and their approach to IT support. Understanding their values and culture will help you align your answers with what they are looking for, making you a more appealing candidate.
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or helpdesk roles. Emphasise your technical skills, customer service abilities, and any specific software or tools you are familiar with, such as Microsoft 365 or mobile device management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and eagerness to learn. Mention how your skills align with the job description and express your enthusiasm for joining a collaborative team like Kendall Kingscott.
Highlight Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. This could include troubleshooting hardware or software problems, as well as your approach to customer service.
Show Commitment to Learning: Mention any relevant certifications or training you have completed, and express your commitment to continuous professional development. This will demonstrate your proactive attitude and willingness to grow within the role.
How to prepare for a job interview at Parkinson's UK
✨Show Your Enthusiasm for Tech
Make sure to express your passion for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your eagerness to learn and grow in the field.
✨Prepare for Common Helpdesk Scenarios
Familiarise yourself with common IT issues and troubleshooting steps. Be ready to discuss how you would handle specific scenarios, such as resetting passwords or resolving software conflicts, to showcase your problem-solving skills.
✨Highlight Your Communication Skills
Since this role involves providing support to staff, emphasise your verbal and written communication abilities. Practice explaining technical concepts in simple terms, as this will be crucial when assisting users who may not be tech-savvy.
✨Demonstrate Your Commitment to Learning
Discuss any relevant certifications or training you are pursuing or plan to pursue. This shows that you are proactive about your professional development and committed to staying updated with the latest technologies and best practices.
