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For Companies At a Glance
- Tasks: Help customers achieve their savings goals through exceptional service and communication.
- Company: Join a purpose-led organisation focused on people, planet, and community impact.
- Benefits: Enjoy a competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while working in a friendly, collaborative team.
- Qualifications: Passion for customer service, strong communication skills, and a flexible attitude are essential.
- Other info: This is a permanent, full-time role based in Kendal with a salary up to £27,179.
The predicted salary is between 22700 - 30000 £ per year.
Salary Up to £27,179 on successful completion of training
Location Kendal
This is a Permanent , Full Time vacancy that will close in 3 days at 23:59 BST .
The Vacancy
Our purpose is to make a positive difference to the lives of our customers, our communities, and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals.
Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.
About the role
Exceptional service at The Cumberland is something our customers can rely on. It’s really important that you love talking to customers as much as they love talking to us.
As a Customer Advisor, you will be part of a team committed to helping customers achieve their savings goals by identifying products and services that we can offer them. You’ll be dealing with customers across multiple channels, so it’s important that you’re an excellent communicator, a team player and adaptable, as you’ll also be required to work collaboratively with other business areas.
About you
To succeed you will have:
- A passion for people and delivering an outstanding customer experience
- Exceptional communication and organisational skills
- The ability to build relationships with customers and within the community
- Confidence in working towards key performance objectives
- Enthusiasm and flexibility to meet our customer’s needs, in any setting
Interested?
Tis vacancy will close on 09 July 2025
The Company
We’re here to create a banking experience that’s kinder to people and planet.
Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.
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Customer Adviser employer: Parkinson's UK
Contact Detail:
Parkinson's UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Adviser
✨Tip Number 1
Familiarise yourself with The Cumberland's values and mission. Understanding their commitment to customer service and community support will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your passion for people and your ability to build relationships.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and confidently will be crucial when interacting with customers across multiple channels.
✨Tip Number 4
Show your enthusiasm for the role by researching current trends in customer service and banking. Being knowledgeable about the industry will not only impress your interviewers but also help you understand how to meet customer needs effectively.
We think you need these skills to ace Customer Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Cumberland is looking for in a Customer Adviser. Highlight key responsibilities and required skills, such as exceptional communication and organisational skills.
Tailor Your CV: Make sure your CV reflects your experience and skills that align with the role. Emphasise any previous customer service roles and your ability to build relationships, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer experiences. Use specific examples from your past experiences to demonstrate how you meet the requirements outlined in the job description.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Customer Adviser.
How to prepare for a job interview at Parkinson's UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Strong Communication Skills
Since communication is key for a Customer Adviser, practice articulating your thoughts clearly. Be prepared to discuss how you handle difficult conversations and ensure you listen actively during the interview.
✨Highlight Teamwork and Adaptability
Discuss your experiences working in teams and how you adapt to different situations. Provide examples of how you've collaborated with others to achieve common goals, as this role requires working closely with various business areas.
✨Research the Company’s Values
Familiarise yourself with the company's mission and values. Be ready to explain how your personal values align with theirs, especially their commitment to making a positive difference in the community and supporting customers.
