CRM Training and Adoption Manager (12 Month Fixed Term Contract)

Parkinson s UK is the UK s leading charity for people with Parkinson s. We\’re a growing organisation with 605 employees, 4000 volunteers and a projected income of £50m+. Our proud history dates back nearly 60 years, but now we re on a mission to be fit for the future, ensuring we have the infrastructure, culture, and operating model to drive even more impact for people with Parkinson s, both now and in the future.

The Operations team plays a key role in driving that mission. Over the coming years we ll be modernising our systems and processes to ensure they re fit for now, as well as in the future. Much of this work is already underway, and we re now ready to start our exciting new chapter.

We ve been working to get ourselves in the best shape to deliver that progress over the next few years, and we re now looking for ambitious, driven, and purpose-led people to join our team of relentless doers . To hear more about these exciting new changes and how you can play your part in our story, click to hear from Ben Clarkson, Chief Finance and Operating Officer.

About the role

You’ll play a vital role in the timely and effective delivery, developing and delivering training and adoption plans to prepare users for the release of Salesforce Non-Profit Cloud, Findock, other integrations and reporting.

You’ll keep users and benefits realisation at the centre, helping us become Fit for the Future, realise our goals around income generation and supporter experience.

What you’ll do

• Enable technical and business users to adopt the new solution, processes and ways of working into business as usual.

• Assess knowledge, skills, barriers and training needs in the business and for technical users of the new platforms.

• Collaborate with the CRM project teams, Business Lead and Salesforce implementation partner(s) to develop a training and adoption strategy and plan, aligning with the build and release of the new platforms and associated changes to process and user roles.

• Design and deliver training and adoption engagements for the implementation of Salesforce NPC, and Findock. Make necessary adjustments based on feedback, effectiveness and the audience.

• Prepare training content to build appetite with users from the early stages of delivery right through to adoption at go live and reinforcement of skills in hypercare.

What you’ll bring

• Significant experience delivering training programmes when implementing CRM/ERP/data platforms

• Strong record of tackling technical concepts and working with business and technical stakeholders to adopt software solutions and work with customer data

• Experience of delivering training and adoption activity in Salesforce CRM, NPSP and/or NPC

• Practical understanding of change management principles and adoption processes (e.g. PROSCI/ADKAR)

• Strong written and verbal communication skills with the ability to engage people and communicate ideas

If this opportunity sounds like you, we d love to hear from you!

To apply, please submit a CV and a supporting statement that demonstrates how you meet the essential criteria (marked with an \’A\’) in the \’what you’ll bring\’ section of the job description.

The in person/office attendance expectation for this role will be a minimum of 2 days per week.

Anyone can get Parkinson s. It s vital that the people who work for Parkinson s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.