Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and manage installations for diverse clients.
- Company: Join Parkingeye, a certified Great Place to Work with a vibrant culture.
- Benefits: Earn up to £27,000, enjoy hybrid working, and access great perks like gym memberships.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Experience in technical support and excellent communication skills are essential.
- Other info: Flexible work environment with opportunities for personal and professional growth.
The predicted salary is between 23000 - 30000 £ per year.
Parkingeye’s company culture is amazing and our Great Place to Work® Certifications proves it! If you would like to join a Great Place to Work® continue reading and find out what we have to offer.
Parkingeye provide services to a wide spectrum of businesses, including Britain’s top supermarkets, large hotel chains, thousands of retailers, and some of the country’s most prestigious universities. We are now looking for a passionate, dynamic Technical Support Analyst to join our busy operations team.
The role entails the monitoring, maintenance, and installation of IT based ANPR systems and other associated Car Parking solutions using our state-of-the-art IT systems to highlight any potential issues. In addition to these systems, we need the human element to spot any odd patterns, so the ideal applicant will have the tenacity to look a little deeper into the data and trends to see if there is an underlying problem.
So, if you are logical and can work through a problem and then articulate the outcome in a way clients and non-technical people can grasp, then we want to hear from you. Full training on all the technical aspects of the role will be provided.
What’s in it for me?
- Salary of up to £28,000 per annum (Dependent on Experience).
- 37.5 per week and will include weekend working as part of a shift pattern
- Currently a hybrid working model with home working and being based in our Chorley office which is covid compliant and has comprehensive Safe Systems of Work in place across the organisation.
- 23 days holiday which increases with service (plus Bank Holidays) and Pension Scheme
- Life Assurance, Private Healthcare and Cashback scheme for medical costs
- Employee Assistance Programme.
- Mental Health First Aiders and Health and Wellbeing Champions
- Gym Memberships and lots of other free benefits.
- Dress down days in the Office and Company funded events.
- Free onsite parking
Key Responsibilities of the Tech Support Analyst
- Respond promptly to all phone calls, e-mails and messages received.
- Adhere to Company Policies, procedures, and quality standards at all times.
- Technically manage new sites through the test lifecycle of the installation process to Go Live
- Undertake remote monitoring of IT based equipment once installed using ParkingEye’s bespoke monitoring systems.
- Conduct remote monitoring of 3rd party devices using centralised software and ParkingEye’s bespoke monitoring system
- Identify problems quickly and efficiently as they occur and perform remote maintenance to repair faults and minimise downtime.
- Diagnose and Log issues with 3rd party suppliers to resolve issues relating to pay machines.
- Help with installing remote systems enabling kit onto the network as part of the Go Live process
- Evaluate data from reports to identify possible issues.
- Update and create (SOP) Standard Operating Procedures
- Co-ordinate activities with other departments/colleagues to ensure the smooth running of the business and excellent customer service.
- Be adaptable and flexible in respect of work undertaken as the needs of the business dictate.
- Communicate with all customers/contacts in an effective and professional manner. Ensure all communications whether verbal or written is clear, concise, and accurate.
- Project a professional image at all times and act as a good ambassador for the Company.
Skills & Experience Required
- Experience working within a technical support role
- Excellent communication and customer service skills
- Experience in a customer facing role, dealing with urgent and complex queries by telephone
- Confidence in dealing with queries from customers and in-house colleagues
- Willingness to learn and develop technical skillset
- A good knowledge of Windows technologies and Microsoft Office
- Experience in PC set-up, configuration, and support (desirable)
- Working knowledge of Microsoft\’s Windows operating systems – Windows 7,8.8.1,10. (desirable)
Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
#J-18808-Ljbffr
Technical Support Analyst employer: Parkingeye
Contact Detail:
Parkingeye Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Get to know the company culture! Since Parkingeye prides itself on being a Great Place to Work, do a bit of research on their values and what makes them tick. This will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Technical Support Analyst, you'll need to be clear and concise when dealing with customers and colleagues. Try role-playing common scenarios with a friend or family member to boost your confidence before the big day.
✨Tip Number 3
Show off your tech skills! Make sure you’re ready to discuss your experience with Windows technologies and any troubleshooting you've done in the past. Be prepared to share specific examples that highlight your problem-solving abilities.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you hit that apply button on our site. It shows initiative and helps us keep track of your application more easily.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Analyst role. Highlight relevant experience and skills that match the job description, like your technical support background and customer service skills. We want to see how you fit into our amazing culture!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and why you want to join Parkingeye. Keep it concise but engaging, and don’t forget to mention any specific experiences that relate to the responsibilities listed in the job description.
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to convey information clearly and professionally. We’re looking for clarity and conciseness, so proofread your application to avoid any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about our company culture and benefits while you’re at it!
How to prepare for a job interview at Parkingeye
✨Know Your Tech
Brush up on your technical knowledge, especially around Windows operating systems and Microsoft Office. Be ready to discuss your experience with PC setup and configuration, as well as any troubleshooting you've done in previous roles.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Think of examples where you’ve successfully resolved complex queries or provided excellent customer service.
✨Be Ready for Scenario Questions
Prepare for situational questions that might ask how you would handle specific technical issues or customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Adaptability
Parkingeye values flexibility, so be prepared to discuss times when you’ve had to adapt to changing circumstances or learn new skills quickly. Highlight your willingness to grow and take on new challenges.
