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- Tasks: Provide top-notch customer service and enforce parking policies while patrolling car parks.
- Company: Join Parkingeye, a leader in customer service with a focus on collaboration and innovation.
- Benefits: Gain valuable experience, develop communication skills, and work outdoors in a dynamic environment.
- Why this job: Make a difference by helping customers and ensuring smooth parking operations.
- Qualifications: Strong communication skills and a passion for excellent customer service are essential.
- Other info: Embrace our BLEND values and enjoy a supportive workplace that champions diversity.
The predicted salary is between 24000 - 36000 £ per year.
Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external. The Customer Service Attendant will support company operations by providing effective parking enforcement, customer service and marshalling activity on client sites as required. You’ll manage patrolling of the car park(s) to ensure the terms and conditions are being adhered to and be first point of contact for customer parking support and technical queries. To succeed in this role, you need to be positive, resilient, a confident communicator and promote our blend values at every opportunity.
Responsibilities
- Provide customer service and parking related guidance to car park users whilst enforcing the clients parking policy
- Proactively patrol the car park(s) to enforce and advise on parking restrictions as required
- Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice.
- Proactively identify signage/equipment issues which require investigation and provide first line maintenance
- Professionally manage challenging conversations with car park users
- Take a proactive approach in managing traffic flow on the car park as required
- Liaise with internal departments and the client to improve parking compliance on-site
- Report all incidents & accidents
- To adhere to company policy and compliance when enforcement action is required
- To remain up to date on the GDPR & H&S requirements of your role
- To remain up to date on industry standards
- Champion our BLEND values: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
Formal Qualifications and Experience
- Strong ability to communicate with customers during difficult and demanding circumstances
- Good time management and organisational skills
- Experienced in delivering excellent customer service
- Ability to work productively under pressure, maintaining balanced emotions and a positive outlook
- Must be able to work in an outdoor environment
Personal Attributes / Skills
- Excellent communication skills, including providing operational updates to the Customer Service Manager
- An organised people manager able to manage teams by example including prior experience of dealing with HR processes such as recruitment, training, annual reviews and investigations
- Demonstrating professionalism in all interactions
- Able to build trust with colleagues
- Demonstrating skills in achieving results with and through others
- Highly self-motivated
- Willingness to assume responsibilities and take ownership of tasks
- Ability to set and work to deadlines and remain agile to changing scenarios
- Demonstrating the Parkingeye Blend Values of Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
Mobile Customer Service Attendant in Sheffield employer: Parkingeye
Contact Detail:
Parkingeye Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Customer Service Attendant in Sheffield
✨Tip Number 1
Get to know the company culture! Before your interview, check out Parkingeye's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in tricky situations, role-play some scenarios with a friend. This will help you stay calm and confident when it counts.
✨Tip Number 3
Be proactive! Think of ways you can improve customer service or parking compliance before your interview. Bring these ideas up during your chat with us to show your initiative and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you're serious about joining the Parkingeye team!
We think you need these skills to ace Mobile Customer Service Attendant in Sheffield
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled tough situations and provided support to customers in the past. Use specific examples that showcase your ability to communicate effectively and maintain a positive attitude.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure your skills and experiences are easy to spot – we want to know why you're the perfect fit for the role!
Embrace Our BLEND Values: Incorporate our BLEND values into your application. Show us how you embody being passionate, innovative, collaborative, trustworthy, and excellent in your previous roles. This will help us see how you align with our company culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Parkingeye
✨Know the Company Values
Before your interview, make sure you understand Parkingeye's BLEND values: Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust, and Drive Excellence. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Prepare for Customer Scenarios
Since the role involves managing challenging conversations, prepare for potential customer scenarios you might face. Practice responses to difficult questions or complaints, focusing on maintaining a positive and professional tone. This will help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Mobile Customer Service Attendant, excellent communication is key. During the interview, be clear and articulate in your responses. Use specific examples to illustrate your ability to communicate effectively, especially in high-pressure situations.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've had to identify and resolve issues quickly, particularly in customer service roles. Highlight your proactive approach to problem-solving and how you can apply this to managing parking compliance and equipment issues at Parkingeye.
