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- Tasks: Support parking operations with customer service and enforcement duties on-site.
- Company: Join Parkingeye, a certified Great Place to Work with an amazing culture!
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team that values innovation, collaboration, and excellence.
- Qualifications: Must have a valid UK driving licence and strong communication skills.
- Other info: This is an entry-level, full-time position perfect for students looking to gain experience.
The predicted salary is between 24000 - 33600 £ per year.
Overview
Parkingeye’s company culture is amazing and our Great Place to Work® Certifications proves it! If you would like to join a Great Place to Work® continue reading and find out what we have to offer. Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external. The Mobile Customer Service Attendant will support company operations by providing effective parking enforcement, customer service and marshalling activity on client sites as required.
You’ll manage patrolling of the car parks to ensure the terms and conditions are being adhered to and be first point of contact for customer parking support and technical queries.
Responsibilities
- Provide customer service and parking related guidance to car park users whilst enforcing the client\’s parking policy
- Be adaptable to changing routes and activities across your designated patrol area.
- Proactively patrol the car parks to enforce and advise on parking restrictions as required.
- Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice.
- Proactively identify signage/equipment issues which require investigation and provide first line maintenance.
- Professionally manage challenging conversations with car park users.
- Take a proactive approach in managing traffic flow on the car park as required.
- Liaise with internal departments and the client to improve parking compliance on-site.
- Report all incidents & accidents.
- To adhere to company policy and compliance when enforcement action is required.
- To remain up to date on the GDPR & H&S requirements of your role.
- To remain up to date on industry standards.
- Champion our BLEND values: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence.
Formal qualifications and experience required
- Strong ability to communicate with customers during difficult and demanding circumstances
- Good time management and organisational skills
- Experienced in delivering excellent customer service
- Ability to work productively under pressure, maintaining balanced emotions and a positive outlook
- Must be able to work in an outdoor environment
- Valid driving licence
Personal attributes / Skills
- Excellent communication skills, including providing operational updates to the Customer Service Manager
- An organised people manager able to manage teams by example including prior experience of dealing with HR processes such as recruitment, training, annual reviews and investigations
- Demonstrating professionalism in all interactions
- Able to build trust with colleagues
- Demonstrating skills in achieving results with and through others
- Highly self-motivated
- Willingness to assume responsibilities and take ownership of tasks
- Ability to set and work to deadlines and remain agile to changing scenarios
- Demonstrating the Parkingeye Blend Values of: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
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Mobile Customer Service Attendant employer: Parkingeye
Contact Detail:
Parkingeye Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Customer Service Attendant
✨Tip Number 1
Familiarise yourself with Parkingeye's BLEND values: Be Passionate, Let's Innovate, Embrace Collaboration, Nurture Trust, and Drive Excellence. During your interactions, whether in interviews or networking, weave these values into your conversations to show that you align with the company culture.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've handled challenging situations in the past. Think about specific instances where you turned a negative experience into a positive one, as this will showcase your resilience and communication abilities.
✨Tip Number 3
Since the role requires adaptability, be ready to discuss how you've successfully managed changing circumstances in previous jobs. Highlight your ability to stay organised and maintain a positive attitude under pressure, which is crucial for this position.
✨Tip Number 4
If possible, visit a Parkingeye location to observe their operations and customer interactions. This hands-on experience can provide you with valuable insights to discuss during your interview, demonstrating your genuine interest in the role and the company.
We think you need these skills to ace Mobile Customer Service Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved communication with customers. Emphasise your ability to handle challenging situations and your organisational skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture at Parkingeye. Mention specific examples of how you embody their BLEND values: Be Passionate, Let's Innovate, Embrace Collaboration, Nurture Trust, and Drive Excellence.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as time management, resilience, and effective communication. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Parkingeye
✨Showcase Your Customer Service Skills
As a Mobile Customer Service Attendant, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Use specific examples to demonstrate your ability to communicate effectively and maintain professionalism.
✨Demonstrate Adaptability
The role requires you to be adaptable to changing routes and activities. During the interview, highlight instances where you've successfully adjusted to unexpected changes or challenges in your work environment. This will show that you're flexible and can handle the dynamic nature of the job.
✨Emphasise Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked to role-play a scenario where you need to manage a difficult conversation with a customer, so be ready to showcase your skills in a calm and professional manner.
✨Align with Company Values
Parkingeye values passion, innovation, collaboration, trust, and excellence. Familiarise yourself with these values and think of examples from your past experiences that align with them. Demonstrating that you embody these values will make you a more attractive candidate.
