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- Tasks: Provide top-notch customer service and enforce parking policies while patrolling car parks.
- Company: Join Parkingeye, a leader in customer service with a focus on collaboration and innovation.
- Benefits: Gain valuable experience, develop communication skills, and work in a dynamic outdoor environment.
- Why this job: Make a difference by helping customers and ensuring smooth parking operations every day.
- Qualifications: Strong communication skills and a passion for excellent customer service are essential.
- Other info: Embrace our BLEND values and enjoy a supportive, equal opportunity workplace.
The predicted salary is between 24000 - 36000 £ per year.
Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external. The Customer Service Attendant will support company operations by providing effective parking enforcement, customer service and marshalling activity on client sites as required. You’ll manage patrolling of the car park(s) to ensure the terms and conditions are being adhered to and be first point of contact for customer parking support and technical queries. To succeed in this role, you need to be positive, resilient, a confident communicator and promote our blend values at every opportunity.
Responsibilities
- Provide customer service and parking related guidance to car park users whilst enforcing the clients parking policy
- Proactively patrol the car park(s) to enforce and advise on parking restrictions as required
- Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice.
- Proactively identify signage/equipment issues which require investigation and provide first line maintenance
- Professionally manage challenging conversations with car park users
- Take a proactive approach in managing traffic flow on the car park as required
- Liaise with internal departments and the client to improve parking compliance on-site
- Report all incidents & accidents
- To adhere to company policy and compliance when enforcement action is required
- To remain up to date on the GDPR & H&S requirements of your role
- To remain up to date on industry standards
- Champion our BLEND values: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
Formal Qualifications and Experience
- Strong ability to communicate with customers during difficult and demanding circumstances
- Good time management and organisational skills
- Experienced in delivering excellent customer service
- Ability to work productively under pressure, maintaining balanced emotions and a positive outlook
- Must be able to work in an outdoor environment
Personal Attributes / Skills
- Excellent communication skills, including providing operational updates to the Customer Service Manager
- An organised people manager able to manage teams by example including prior experience of dealing with HR processes such as recruitment, training, annual reviews and investigations
- Demonstrating professionalism in all interactions
- Able to build trust with colleagues
- Demonstrating skills in achieving results with and through others
- Highly self-motivated
- Willingness to assume responsibilities and take ownership of tasks
- Ability to set and work to deadlines and remain agile to changing scenarios
- Demonstrating the Parkingeye Blend Values of Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
Customer Service Attendant in Manchester employer: Parkingeye
Contact Detail:
Parkingeye Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Attendant in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Parkingeye's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Attendant, you'll need to handle tricky situations with ease. Role-play with a friend or family member to get comfortable with those challenging conversations.
✨Tip Number 3
Be proactive! Think of ways you can improve customer service or parking compliance before you even start. Bring these ideas to the interview to show us your initiative and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Parkingeye team!
We think you need these skills to ace Customer Service Attendant in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled tough situations and provided support to customers in the past. Use specific examples that showcase your ability to communicate effectively and maintain a positive attitude.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure your skills and experiences are easy to spot – we want to know why you're the perfect fit for the role!
Embrace Our BLEND Values: In your application, reflect on our BLEND values: Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust, and Drive Excellence. Show us how you embody these values in your work and interactions with others. This will help us see how you align with our company culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Parkingeye
✨Know the Company Values
Before your interview, make sure you understand Parkingeye's BLEND values: Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust, and Drive Excellence. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Prepare for Challenging Conversations
As a Customer Service Attendant, you'll likely face difficult situations. Prepare by thinking about how you would handle challenging conversations with customers. Role-play these scenarios with a friend or family member to build your confidence and communication skills.
✨Showcase Your Customer Service Skills
Be ready to discuss specific instances where you've provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to remain positive and resilient under pressure.
✨Demonstrate Your Organisational Skills
Since time management and organisation are key for this role, come prepared with examples of how you've successfully managed multiple tasks or projects in the past. This could include managing traffic flow or ensuring compliance with policies, which will show your ability to work productively in a busy environment.
