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- Tasks: Lead and motivate a team of Customer Service Attendants to deliver top-notch service.
- Company: Join Parkingeye, a leader in customer service excellence and car park management.
- Benefits: Competitive salary, travel opportunities, and a supportive work environment.
- Why this job: Make a real difference in customer service while developing your leadership skills.
- Qualifications: Experience in supervising teams and a passion for customer service.
- Other info: Dynamic role with opportunities for personal growth and professional development.
The predicted salary is between 28800 - 43200 £ per year.
Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external. The Attendant Regional Supervisor will support the Attendant Regional Manager with the smooth running of the Attendant team. You will work closely with the Customer Service Attendants to embed the correct processes and procedures, encourage a culture of customer service, and have a positive impact on performance within the team. You will have a successful track record in supervising, be experienced in engaging & motivating people and have knowledge of car park management. To succeed in this role, you need to be positive, adaptable, proactive and a good communicator at all levels.
Key duties and responsibilities
- Have a positive impact on the efficiency and quality of output of Attendants
- To carry out Customer Service Attendant observations, set actions, track performance, and evidence these accordingly
- Provide operational support for enforcement and marshalling activity
- Use internal systems to validate Customer Service Attendant activity
- Be first line of contact for Customer Service Attendant operational, HR or client issues and support with the effective reporting and resolution of these
- Monitor team performance against key performance indicators (KPIs) and provide support to improve these
- Be aware of Health & Safety at all times and ensure all incident & accidents are reported by the Team
- To support the roll-out of any related changes to the team
- Support the implementation of safe systems of work and the application of established health and safety procedures. This will include conducting regular site risk assessments and communicating such information as is necessary to ensure the health and safety of yourself, your staff, site visitors, temporary workers and the general public (where applicable)
- To provide any feedback to the team on quality or performance
- To remain up to date on industry standards
- Ongoing engagement & motivation of the Attendant team to ensure a positive mindset, continuous improvement and a customer-focused attitude
- Complete new starter training for ParksApp and related Customer Service Attendant activities
- Proactively look at opportunities for business growth through identifying potential new sites
- Operational support in improving self-ticketing client’s engagement and performance
- Carry out enforcement, marshalling or other customer service activity on client sites as required
- Champion our BLEND values: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
Formal qualifications and experience required
- Demonstrate evidence of educational qualifications
- Evidence of improving performance against KPI’s
- Previous knowledge or experience in customer service
- Previous successful experience of supervising teams
- Demonstrable knowledge of the Parkingeye business
Personal attributes/skills
- Excellent communication skills, including providing operational updates to the Attendant Regional Manager
- An organized people person able to engage with and motivate teams, including prior experience of coaching/training others.
- Comfortable in travelling (including overnight stays) and working on your own.
- Demonstrating professionalism in all interactions
- Able to build trust with colleagues
- Demonstrating skills in performance improvement
- Highly self-motivated
- Willingness to take ownership of tasks
- Ability to work to deadlines and remain agile to changing scenarios
- Demonstrating the Parkingeye Blend Values of Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
Attendant Regional Supervisor in Manchester employer: Parkingeye
Contact Detail:
Parkingeye Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Attendant Regional Supervisor in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Parkingeye’s values and think about how you can embody them. Show us that you’re not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your communication skills! As an Attendant Regional Supervisor, you’ll need to engage with various people. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Be proactive in your follow-up! After your interview, send a thank-you email expressing your enthusiasm for the role. It shows us you’re genuinely interested and keeps you on our radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Parkingeye team!
We think you need these skills to ace Attendant Regional Supervisor in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've engaged and motivated teams in the past, so share specific examples that demonstrate your ability to provide top-notch service.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences that relate to the role.
Emphasise Your Supervisory Experience: Since this role involves supervising a team, don’t forget to mention your previous supervisory roles. We’re looking for evidence of how you’ve improved performance and supported your team in achieving their goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Parkingeye
✨Know Your Stuff
Before the interview, make sure you understand Parkingeye's operations and values. Familiarise yourself with their customer service approach and how the Attendant team fits into the bigger picture. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your previous supervisory experiences. Prepare examples of how you've motivated teams, improved performance against KPIs, and handled operational challenges. Highlighting these skills will demonstrate your capability for the role.
✨Communicate Effectively
Since excellent communication is key for this position, practice articulating your thoughts clearly. Be prepared to answer questions about how you would handle team dynamics and client interactions. Good communication can set you apart from other candidates.
✨Embrace the BLEND Values
Familiarise yourself with Parkingeye's BLEND values: Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust, and Drive Excellence. Think of examples from your past experiences that align with these values, as this will show you’re a great cultural fit for the team.
