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- Tasks: Provide top-notch customer service and enforce parking policies while patrolling car parks.
- Company: Join Parkingeye, a certified Great Place to Work® with an amazing culture.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Why this job: Make a difference in customer experiences while enjoying outdoor work.
- Qualifications: Strong communication skills and a knack for problem-solving under pressure.
- Other info: Embrace our values: Passion, Innovation, Collaboration, Trust, and Excellence.
The predicted salary is between 24000 - 36000 £ per year.
Parkingeye’s company culture is amazing and our Great Place to Work® Certifications proves it! If you would like to join a Great Place to Work® continue reading and find out what we have to offer. Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external. The Mobile Customer Service Attendant will support company operations by providing effective parking enforcement, customer service and marshalling activity on client sites as required.
You’ll manage patrolling of the car parks to ensure the terms and conditions are being adhered to and be first point of contact for customer parking support and technical queries.
Responsibilities- Provide customer service and parking related guidance to car park users whilst enforcing the client's parking policy.
- Be adaptable to changing routes and activities across your designated patrol area.
- Proactively patrol the car parks to enforce and advise on parking restrictions as required.
- Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice.
- Proactively identify signage/equipment issues which require investigation and provide first line maintenance.
- Professionally manage challenging conversations with car park users.
- Take a proactive approach in managing traffic flow on the car park as required.
- Liaise with internal departments and the client to improve parking compliance on-site.
- Report all incidents & accidents.
- To adhere to company policy and compliance when enforcement action is required.
- To remain up to date on the GDPR & H&S requirements of your role.
- To remain up to date on industry standards.
- Champion our BLEND values: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence.
- Strong ability to communicate with customers during difficult and demanding circumstances.
- Good time management and organisational skills.
- Experienced in delivering excellent customer service.
- Ability to work productively under pressure, maintaining balanced emotions and a positive outlook.
- Must be able to work in an outdoor environment.
- Valid driving licence.
- Excellent communication skills, including providing operational updates to the Customer Service Manager.
- An organised people manager able to manage teams by example including prior experience of dealing with HR processes such as recruitment, training, annual reviews and investigations.
- Demonstrating professionalism in all interactions.
- Able to build trust with colleagues.
- Demonstrating skills in achieving results with and through others.
- Highly self-motivated.
- Willingness to assume responsibilities and take ownership of tasks.
- Ability to set and work to deadlines and remain agile to changing scenarios.
- Demonstrating the Parkingeye Blend Values of: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence.
Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
Mobile Customer Service Attendant in Chorley employer: Parkingeye
Contact Detail:
Parkingeye Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Customer Service Attendant in Chorley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Parkingeye’s values and think about how you can embody them. Show us that you’re not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your communication skills! As a Mobile Customer Service Attendant, you'll need to handle tricky conversations with ease. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Be ready to showcase your adaptability! We love candidates who can think on their feet. Prepare examples of times when you’ve had to change your approach or adapt to new situations in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our amazing team!
We think you need these skills to ace Mobile Customer Service Attendant in Chorley
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in customer service. We want to see how you've handled tricky situations and provided top-notch support to customers in the past.
Be Adaptable: Since the role involves changing routes and activities, it’s a good idea to mention any experiences where you’ve had to adapt quickly. We love candidates who can think on their feet and adjust to new challenges!
Keep It Professional: Your application should reflect professionalism, just like we expect in our team. Use clear language, check for typos, and ensure your tone matches the friendly yet professional vibe of Parkingeye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team!
How to prepare for a job interview at Parkingeye
✨Know the Company Culture
Before your interview, take some time to understand Parkingeye's culture and values. They pride themselves on being a Great Place to Work®, so think about how you can demonstrate your passion for customer service and collaboration during the interview.
✨Showcase Your Communication Skills
As a Mobile Customer Service Attendant, you'll need to handle challenging conversations with car park users. Prepare examples of how you've successfully managed difficult situations in the past, highlighting your ability to communicate effectively under pressure.
✨Demonstrate Adaptability
The role requires you to be adaptable to changing routes and activities. Think of instances where you've had to adjust quickly to new circumstances and be ready to share these experiences to show your flexibility and problem-solving skills.
✨Emphasise Teamwork and Trust
Parkingeye values collaboration and trust. Be prepared to discuss how you've worked as part of a team in previous roles, and how you build trust with colleagues and customers alike. This will show that you align with their BLEND values.
