At a Glance
- Tasks: Manage client accounts, onboard new clients, and ensure top-notch service delivery.
- Company: Join Parkingeye, a certified Great Place to Work® with an amazing culture.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Travel may be required; driving licence needed.
- Why this job: Be part of a dynamic team making a real impact in parking solutions.
- Qualifications: Strong account management skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Parkingeye’s company culture is amazing and our Great Place to Work® Certifications proves it!
If you would like to join a Great Place to Work® continue reading and find out what we have to offer.
Parkingeye is an advanced provider of a wide range of parking solutions to support businesses whilst working ethically with our motorists.
We offer smart, flexible and integrated carpark management solutions to help increase parking revenue, reduce car park abuse and improve customer satisfaction.
We are looking for an Account Manager to join our team.
As an Account Manager you will work independently on existing client accounts under the direction of the Head of Channel.
You will be responsible for on-boarding new clients whilst also maintaining and developing existing accounts.
Parkingeye’s company culture is amazing and our Great Place to Work® Certifications proves it!
If you would like to join a Great Place to Work® continue reading and find out what we have to offer.
Parkingeye is an advanced provider of a wide range of parking solutions to support businesses whilst working ethically with our motorists.
We offer smart, flexible and integrated carpark management solutions to help increase parking revenue, reduce car park abuse and improve customer satisfaction.
We are looking for an Account Manager to join our team.
As an Account Manager you will work independently on existing client accounts under the direction of the Head of Channel.
You will be responsible for on-boarding new clients whilst also maintaining and developing existing accounts.
- Key Duties & Responsibilities
- Complete a variety of administrative tasks in connection with the onboarding process from PSQ through to go live and communicate these stages where necessary to clients and with internal departments.
- Ensure a high degree of accuracy and process quality control through attention to detail and proactive problem-solving.
- Manage the expectations of clients; when disruptions/issues occur during the service delivery process, it is imperative to work quickly with internal departments and the client to resolve the situation.
- Work to deadlines and help to achieve weekly and monthly team sales targets.
- Liaise on a daily basis with your colleagues and update them on any developments in your work, ensuring a high level of team cooperation.
- Ensure the Channel lead is kept informed of any developments relevant to the accounts you are supporting them on.
- Attend client meetings on site with or without Channel lead as required.
- Gain a detailed knowledge of the car park management system and understand how this product can be implemented to meet the requirements of the client.
- Compile proposals and contracts
- Prepare and analyse reports for both senior management and clients
- Successfully launch a new site with a client by ensuring stakeholders on site are trained on how to use the system, comms have been issued etc
- Handle escalated client queries over permits, appeals, refunds by liaising with the relevant internal department
- Help to achieve Account Management targets as set by the Management Team within the agreed time scale
- Ensure car parks remain operational and proactively liaise with all parties to keep your sites active
- Ensure best in class service that leads to retention of all customers.
- Formal Qualifications & Experience Required
- Strong account management and relationship building skills
- Excellent organisational, prioritisation and communication skills
- Strong I. T and written English language skills
- Confidence in dealing with all levels of personnel both externally and internally
- Willingness to assume responsibilities and take ownership of tasks
- Travelling and overnight stays will be required as part of the role
- Ability to multi-task
- Aptitude to work both independently and as part of a team
- Experience in an administration support role
- Capacity to work under pressure as customer requests can often occur in an unpredictable manner
- Personal Attributes/Skills
- A passion and enthusiasm for dealing with customers
- Good commercial acumen
- Customer service minded
- Solutions oriented with good problem-solving skills
- Professional approach
- Results driven
- Attention to detail
- Proactive
- Team player
- Self-motivated
- Hands on and flexible approach
- Ability to working towards strict deadlines
- A friendly and personable person who will strive to be part of the company
- A driving licence is required for this role
Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
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Account Manager - Retail & Managing Agents in Chorley employer: Parkingeye
Parkingeye is an excellent employer that values its employees by offering competitive salaries and comprehensive benefits, including accommodation and meal allowances for those working away from home. With a strong focus on safety and professional development, the company fosters a supportive work culture where experienced operatives can thrive and grow in their careers while enjoying the variety of travel that comes with the role.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Retail & Managing Agents in Chorley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Parkingeye. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Parkingeye before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager - Retail & Managing Agents in Chorley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Parkingeye:Your cover letter is your chance to shine! Tell us why you want to work at Parkingeye specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Parkingeye!
How to prepare for a job interview at Parkingeye
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
