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- Tasks: Manage client accounts, onboard new clients, and ensure top-notch service delivery.
- Company: Join Parkingeye, a certified Great Place to Work® with an amazing culture.
- Benefits: Enjoy 23 days holiday, private healthcare, gym memberships, and more perks.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team making a real impact in parking solutions.
- Qualifications: Strong account management skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Parkingeye’s company culture is amazing and our Great Place to Work® Certifications proves it! Parkingeye is an advanced provider of a wide range of parking solutions to support businesses whilst working ethically with our motorists. We offer smart, flexible and integrated carpark management solutions to help increase parking revenue, reduce car park abuse and improve customer satisfaction.
As an Account Manager you will work independently on existing client accounts under the direction of the Client Relationship Manager and an Account Director. You will be responsible for on-boarding new clients whilst also maintaining and developing existing accounts.
What’s in it for me?
- 23 days holiday which increases with service, plus Bank Holidays
- Pension Scheme
- Life Assurance, Private Healthcare and Cashback scheme for medical costs
- Employee Assistance Programme
- Health and wellbeing focus including Mental Health First Aiders and Health and Wellbeing Champions
- Gym Memberships and lots of other free benefits
- Dress down days in the Office and Company funded events
- Free onsite parking at Head Office
Responsibilities
- Complete a variety of administrative tasks in connection with the onboarding process from PSQ through to go live and communicate these stages where necessary to clients and with internal departments
- Ensure a high degree of accuracy and process quality control through attention to detail and proactive problem-solving
- Manage the expectations of clients; when disruptions/issues occur during the service delivery process, it is imperative to work quickly with internal departments and the client to resolve the situation
- Work to deadlines and help to achieve weekly and monthly team sales targets
- Liaise on a daily basis with your colleagues and update them on any developments in your work, ensuring a high level of team cooperation
- Ensure that Key Account Managers (KAM) are kept informed of any developments relevant to the accounts you are supporting them on
- Attend client meetings on site with or without a KAM as required
- Gain a detailed knowledge of the car park management system and understand how this product can be implemented to meet the requirements of the client
- Compile proposals and contracts
- Prepare and analyse reports for both senior management and clients
- Successfully launch a new site with a client by ensuring stakeholders on site are trained on how to use the system, comms have been issued etc
- Handle escalated client queries over permits, appeals, refunds by liaising with the relevant internal department
- Help to achieve Account Management targets as set by the Management Team within the agreed time scale
Qualifications & Experience
- Strong account management and relationship building skills
- Excellent organisational, prioritisation and communication skills
- Strong I.T and written English language skills
- Confidence in dealing with all levels of personnel both externally and internally
- willingness to assume responsibilities and take ownership of tasks
- Travelling and overnight stays will be required as part of the role
- Ability to multi-task
- Aptitude to work both independently and as part of a team
- Experience in an administration support role
- Capacity to work under pressure as customer requests can often occur in an unpredictable manner
Personal Attributes & Key Skills
- A passion and enthusiasm for dealing with customers
- Good commercial acumen
- Customer service minded
- Solutions oriented with good problem-solving skills
- Professional approach
- Results driven
- Attention to detail
- Proactive
- Team player
- Self-motivated
- Hands on and flexible approach
- Ability to working towards strict deadlines
- A friendly and personable person who will strive to be part of the company
Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
Account Manager in Chorley employer: Parkingeye
Contact Detail:
Parkingeye Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Chorley
✨Tip Number 1
Get to know the company culture before your interview. Parkingeye values a great workplace, so show us you’re a good fit by researching their values and how they align with yours. This will help you stand out as someone who genuinely wants to be part of the team.
✨Tip Number 2
Practice your communication skills! As an Account Manager, you'll need to liaise with clients and colleagues daily. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills during interviews. Think of examples where you've successfully resolved issues in the past, especially in customer service roles. This will demonstrate your proactive approach and ability to manage client expectations.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining Parkingeye and ready to dive into the exciting world of car park management solutions.
We think you need these skills to ace Account Manager in Chorley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your account management experience and relationship-building skills, as these are key for us at Parkingeye.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love a proactive approach, so let us know how you’ve resolved issues and improved processes!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. This shows us your strong written English skills and attention to detail, which are super important for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the team!
How to prepare for a job interview at Parkingeye
✨Know the Company Culture
Before your interview, take some time to understand Parkingeye's amazing company culture. Familiarise yourself with their values and how they support both clients and employees. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Demonstrate Your Account Management Skills
Be ready to discuss your previous experience in account management. Prepare specific examples where you've successfully onboarded clients or resolved issues. Highlight your relationship-building skills and how you’ve maintained client satisfaction, as this is crucial for the role.
✨Showcase Your Problem-Solving Abilities
Since the role involves handling escalated client queries and resolving disruptions, think of scenarios where you’ve effectively solved problems under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the onboarding process for new clients, or how success is measured in the role. Asking questions shows your enthusiasm and helps you gauge if the company is the right fit for you.