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- Tasks: Lead and motivate a team of Customer Service Attendants to deliver top-notch service.
- Company: Join Parkingeye, a leader in customer service excellence.
- Benefits: Competitive pay, career growth, and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Experience in supervising teams and a passion for customer service.
- Other info: Dynamic role with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external. The Attendant Regional Supervisor will support the Attendant Regional Manager with the smooth running of the Attendant team. You will work closely with the Customer Service Attendants to embed the correct processes and procedures, encourage a culture of customer service, and have a positive impact on performance within the team. You will have a successful track record in supervising, be experienced in engaging & motivating people and have knowledge of car park management. To succeed in this role, you need to be positive, adaptable, proactive and a good communicator at all levels.
KEY DUTIES AND RESPONSIBILITIES
- Have a positive impact on the efficiency and quality of output of Attendants
- To carry out Customer Service Attendant observations, set actions, track performance, and evidence these accordingly
- Provide operational support for enforcement and marshalling activity
- Use internal systems to validate Customer Service Attendant activity
- Be first line of contact for Customer Service Attendant operational, HR or client issues and support with the effective reporting and resolution of these
- Monitor team performance against key performance indicators (KPIs) and provide support to improve these
- Be aware of Health & Safety at all times and ensure all incident & accidents are reported by the Team
- To support the roll-out of any related changes to the team
- Support the implementation of safe systems of work and the application of established health and safety procedures
- This will include conducting regular site risk assessments and communicating such information as is necessary to ensure the health and safety of yourself, your staff, site visitors, temporary workers and the general public (where applicable)
- To provide any feedback to the team on quality or performance
- To remain up to date on industry standards
- Ongoing engagement & motivation of the Attendant team to ensure a positive mindset, continuous improvement and a customer‑focused attitude
- Complete new starter training for ParksApp and related Customer Service Attendant activities
- Proactively look at opportunities for business growth through identifying potential new sites
- Operational support in improving self‑ticketing client’s engagement and performance
- Carry out enforcement, marshalling or other customer service activity on client sites as required
- Champion our BLEND values: Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
FORMAL QUALIFICATIONS AND EXPERIENCE REQUIRED
- Demonstrate evidence of educational qualifications
- Evidence of improving performance against KPI’s
- Previous knowledge or experience in customer service
- Previous successful experience of supervising teams
- Demonstrable knowledge of the Parkingeye business
PERSONAL ATTRIBUTES / SKILLS
- Excellent communication skills, including providing operational updates to the Attendant Regional Manager
- An organized people person able to engage with and motivate teams, including prior experience of coaching/training others.
- Comfortable in travelling (including overnight stays) and working on your own.
- Demonstrating professionalism in all interactions
- Able to build trust with colleagues
- Demonstrating skills in performance improvement
- Highly self‑motivated
- Willingness to take ownership of tasks
- Ability to work to deadlines and remain agile to changing scenarios
- Demonstrating the Parkingeye Blend Values of Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
Attendant Regional Supervisor in Manchester employer: Parkingeye Limited
Contact Detail:
Parkingeye Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Attendant Regional Supervisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the parking and customer service industry. You never know who might have a lead on the Attendant Regional Supervisor role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team supervision and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your knowledge of Parkingeye! Familiarise yourself with their values and recent developments in the industry. This will help you stand out as a candidate who’s genuinely interested in the company and its mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Attendant Regional Supervisor in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've engaged and motivated teams in the past, so share specific examples that demonstrate your ability to provide top-notch service.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your qualifications.
Demonstrate Your Leadership Experience: Since this role involves supervising a team, it's crucial to showcase your leadership skills. Talk about your previous supervisory roles and how you’ve successfully improved team performance and engagement.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Parkingeye Limited
✨Know Your Stuff
Before the interview, make sure you understand Parkingeye's operations and values. Familiarise yourself with their customer service approach and how the Attendant Regional Supervisor role fits into the bigger picture. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Leadership Skills
Be ready to discuss your previous supervisory experience. Prepare specific examples of how you've motivated teams, improved performance against KPIs, or handled challenging situations. Highlighting your ability to engage and inspire others will resonate well with the interviewers.
✨Emphasise Communication
Since this role requires excellent communication skills, think of instances where you've successfully communicated operational updates or resolved conflicts. Be prepared to demonstrate how you can build trust and rapport with both your team and clients.
✨Be Proactive and Positive
Exude a positive attitude during the interview. Discuss how you adapt to changing scenarios and take ownership of tasks. Show that you're not just reactive but also proactive in identifying opportunities for improvement and growth within the team.
