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- Tasks: Provide top-notch customer service and enforce parking policies while patrolling car parks.
- Company: Join Parkingeye, a certified Great Place to Work® with a vibrant culture.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive team environment.
- Why this job: Make a difference in customer experiences while developing your communication and problem-solving skills.
- Qualifications: Strong communication skills and a valid UK driving licence are essential.
- Other info: Be part of a dynamic team that values passion, innovation, and collaboration.
The predicted salary is between 24000 - 36000 £ per year.
KEY DUTIES AND RESPONSIBILITIES:
- Provide customer service and parking related guidance to car park users whilst enforcing the clients parking policy.
- Be adaptable to changing routes and activities across your designated patrol area.
- Proactively patrol the car parks to enforce and advise on parking restrictions as required.
- Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice.
- Proactively identify signage/equipment issues which require investigation and provide first line maintenance.
- Professionally manage challenging conversations with car park users.
- Take a proactive approach in managing traffic flow on the car park as required.
- Liaise with internal departments and the client to improve parking compliance on-site.
- Report all incidents & accidents.
- Adhere to company policy and compliance when enforcement action is required.
- Remain up to date on the GDPR & H&S requirements of your role.
- Remain up to date on industry standards.
- Champion our BLEND values: Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence.
FORMAL QUALIFICATIONS AND EXPERIENCE REQUIRED:
- Strong ability to communicate with customers during difficult and demanding circumstances.
- Good time management and organisational skills.
- Experienced in delivering excellent customer service.
- Ability to work productively under pressure, maintaining balanced emotions and a positive outlook.
- Must be able to work in an outdoor environment.
- Valid driving licence.
PERSONAL ATTRIBUTES/SKILLS:
- Excellent communication skills, including providing operational updates to the Customer Service Manager.
- An organised people manager able to manage teams by example including prior experience of dealing with HR processes such as recruitment, training, annual reviews and investigations.
- Demonstrating professionalism in all interactions.
- Able to build trust with colleagues.
- Demonstrating skills in achieving results with and through others.
- Highly self-motivated.
- Willingness to assume responsibilities and take ownership of tasks.
- Ability to set and work to deadlines and remain agile to changing scenarios.
- Demonstrating the Parkingeye Blend Values of: Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence.
Parkingeye’s company culture is amazing and our Great Place to Work® Certifications proves it! If you would like to join a Great Place to Work® continue reading and find out what we have to offer. Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external. The Mobile Customer Service Attendant will support company operations by providing effective parking enforcement, customer service and marshalling activity on client sites as required. You’ll manage patrolling of the car parks to ensure the terms and conditions are being adhered to and be first point of contact for customer parking support and technical queries. To succeed in this role, you need to be positive, resilient, a confident communicator and promote our blend values at every opportunity.
PLEASE NOTE YOU MUST HAVE A VALID UK DRIVING LICENCE AND ACCESS TO OWN VEHICLE.
Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
Mobile Customer Service Attendant in Chorley employer: Parkingeye Limited
Contact Detail:
Parkingeye Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Customer Service Attendant in Chorley
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they embody their BLEND values. This will help you connect with them during the conversation.
✨Tip Number 2
Practice your communication skills! Role-play challenging customer scenarios with a friend or family member. This will prepare you for those tough conversations you might face as a Mobile Customer Service Attendant.
✨Tip Number 3
Be ready to showcase your adaptability. Think of examples from your past where you had to change your approach on the fly. This will demonstrate your ability to handle the dynamic nature of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our amazing team at Parkingeye.
We think you need these skills to ace Mobile Customer Service Attendant in Chorley
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in customer service. We want to see how you've handled tough situations and kept a positive attitude, so share some examples that showcase your communication skills!
Be Adaptable and Organised: Since the role involves changing routes and activities, it's important to demonstrate your adaptability. Talk about times when you've had to think on your feet or manage multiple tasks at once. We love organised folks who can juggle responsibilities!
Embrace Our BLEND Values: Make sure to weave our BLEND values into your application. Whether it’s being passionate or embracing collaboration, show us how you embody these values in your work. It’ll help us see if you’re a good fit for our amazing culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Parkingeye Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially how to handle difficult conversations. Think of examples from your past experiences where you successfully managed challenging situations and be ready to share them during the interview.
✨Understand the Role Inside Out
Familiarise yourself with the key duties and responsibilities listed in the job description. Be prepared to discuss how your skills align with enforcing parking policies and managing traffic flow, as well as any relevant experience you have in similar roles.
✨Showcase Your Adaptability
Since the role requires adaptability to changing routes and activities, think of times when you've had to adjust quickly to new situations. Share these examples to demonstrate your flexibility and problem-solving skills.
✨Embrace the BLEND Values
Parkingeye values are crucial for this role. Reflect on how you embody these values—Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust, and Drive Excellence—and be ready to discuss specific instances where you've demonstrated them in your work.
