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- Tasks: Provide top-notch customer service and enforce parking policies while patrolling car parks.
- Company: Join Parkingeye, a leader in customer service with a focus on collaboration and innovation.
- Benefits: Flexible hours, outdoor work, and opportunities for personal growth.
- Why this job: Make a difference by helping customers and ensuring smooth parking experiences.
- Qualifications: Strong communication skills and a passion for excellent customer service.
- Other info: Be part of a diverse team that values trust, passion, and excellence.
The predicted salary is between 24000 - 36000 £ per year.
Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external. The Customer Service Attendant will support company operations by providing effective parking enforcement, customer service and marshalling activity on client sites as required. You’ll manage patrolling of the car park(s) to ensure the terms and conditions are being adhered to and be first point of contact for customer parking support and technical queries. To succeed in this role, you need to be positive, resilient, a confident communicator and promote our blend values at every opportunity.
KEY DUTIES & RESPONSIBILITIES
- Provide customer service and parking related guidance to car park users whilst enforcing the clients parking policy
- Proactively patrol the car park(s) to enforce and advise on parking restrictions as required
- Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice.
- Proactively identify signage/equipment issues which require investigation and provide first line maintenance
- Professionally manage challenging conversations with car park users
- Take a proactive approach in managing traffic flow on the car park as required
- Liaise with internal departments and the client to improve parking compliance on-site
- Report all incidents & accidents
- To adhere to company policy and compliance when enforcement action is required
- To remain up to date on the GDPR & H&S requirements of your role
- To remain up to date on industry standards
- Champion our BLEND values: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
FORMAL QUALIFICATIONS AND EXPERIENCE REQUIRED:
- Strong ability to communicate with customers during difficult and demanding circumstances
- Good time management and organisational skills
- Experienced in delivering excellent customer service
- Ability to work productively under pressure, maintaining balanced emotions and a positive outlook
- Must be able to work in an outdoor environment
PERSONAL ATTRIBUTES/SKILLS
- Excellent communication skills, including providing operational updates to the Customer Service Manager
- An organised people manager able to manage teams by example including prior experience of dealing with HR processes such as recruitment, training, annual reviews and investigations
- Demonstrating professionalism in all interactions
- Able to build trust with colleagues
- Demonstrating skills in achieving results with and through others
- Highly self-motivated
- Willingness to assume responsibilities and take ownership of tasks
- Ability to set and work to deadlines and remain agile to changing scenarios
- Demonstrating the Parkingeye Blend Values of Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
Customer Service Attendant in Birkenhead employer: Parkingeye Limited
Contact Detail:
Parkingeye Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Attendant in Birkenhead
✨Tip Number 1
Get to know the company culture before your interview. Check out Parkingeye’s values and think about how you can demonstrate being passionate, innovative, and collaborative during your chat. It’ll show you’re a great fit!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in tricky situations, role-play some scenarios with a friend. This will help you stay calm and professional when it counts.
✨Tip Number 3
Be ready to share examples of how you've handled challenging conversations in the past. Think of specific instances where you turned a negative situation into a positive outcome – this will really impress the interviewers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Attendant in Birkenhead
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled tough situations and provided support to customers in the past. Share specific examples that showcase your communication skills and resilience!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications and fit for the role quickly.
Embrace Our BLEND Values: Take a moment to reflect on our BLEND values: Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust, and Drive Excellence. Incorporate these into your application to show us you’re aligned with our culture and ready to contribute positively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Parkingeye Limited
✨Know the Company Values
Before your interview, make sure you understand Parkingeye's BLEND values: Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust, and Drive Excellence. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Prepare for Customer Scenarios
Since the role involves managing challenging conversations, prepare for potential customer scenarios you might face. Practice responses to difficult questions or complaints, focusing on maintaining a positive and professional tone. This will help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Attendant, excellent communication is key. During the interview, be clear and articulate in your responses. Use specific examples to illustrate your ability to communicate effectively, especially in high-pressure situations, which will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
The job requires good time management and organisational skills. Be ready to discuss how you prioritise tasks and manage your time effectively. You could share a story about a time when you successfully juggled multiple responsibilities, showcasing your ability to stay organised under pressure.
