At a Glance
- Tasks: Lead and manage parking operations across multiple sites, ensuring compliance and performance.
- Company: Dynamic parking management company in the rail sector with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Flexible working hours and regular site travel involved.
- Why this job: Make a real impact in the rail sector while developing your leadership skills.
- Qualifications: Experience in parking operations and strong commercial awareness required.
The predicted salary is between 42500 - 42500 £ per year.
A day in the life of a Senior Operations Manager
Are you a commercially driven parking professional ready to take the next step in contract leadership? Reporting directly to the Contract Manager, you will take operational responsibility for the Southern region and provide leadership support to the Area Manager responsible for Thameslink/Great Northern region. You will deputise for the Contract Manager when required, helping ensure safe, compliant and commercially effective delivery across this multi-site railway car park contract.
Your priorities will be to:
- Lead contract delivery – Coordinate Area Managers and operational teams, translate contractual requirements into clear plans and ensure KPIs and service standards are achieved.
- Improve commercial performance – Monitor revenue, occupancy, budgets, forecasts and costs; identify opportunities to grow income, improve utilisation and control expenditure.
- Provide visible operational leadership – Visit sites, review performance and challenge underperformance, ensuring actions are owned and completed.
- Strengthen client relationships – Support performance reviews, provide accurate reporting and manage client commitments professionally.
- Protect compliance and reputation – Oversee health and safety, fair enforcement, signage, customer complaints, incidents and relevant industry codes.
- Drive continuous improvement – Deliver projects, improve processes and systems, and promote accountability and customer focus.
Key Responsibilities
- Operational delivery – Support and coordinate Area Managers, review site standards, staffing, enforcement, equipment, cleanliness, maintenance and signage, and follow issues through to resolution.
- Commercial control – Analyse revenue, tariffs, occupancy, payment channels, enforcement outcomes and operating costs. Develop recovery plans, identify efficiencies and contribute to budgets, forecasts, business cases and commercial proposals.
- Client and stakeholder management – Prepare reports and performance updates; attend client reviews; track actions and deadlines; and work with rail teams, suppliers, contractors and internal functions to resolve issues.
- People leadership – Coach and develop managers, reinforce accountability, support recruitment and training, and maintain effective staffing and contingency cover.
- Compliance and risk – Ensure parking operations meet company procedures, contractual requirements, relevant legislation and BPA Codes of Practice, including the Single Code of Practice where applicable. Review incidents, complaints, audits and risks, ensuring investigations and corrective actions are completed.
- Projects and improvement – Coordinate projects, signage programmes, equipment or technology changes and process improvements. Maintain accurate management information, records, action logs and audit trails.
Person Specification
- Proven experience in parking operations, contract delivery or multi-site operational management, ideally in the parking or rail sector.
- Experience leading managers and frontline teams, improving performance and maintaining consistent standards across multiple locations.
- Strong commercial awareness and confidence interpreting revenue, costs, budgets, forecasts, KPIs and management information.
- Experience managing client relationships, presenting performance information and resolving operational or service issues.
- Sound understanding of parking enforcement, customer complaints, signage and compliance; knowledge of BPA guidance and the Single Code of Practice is beneficial.
- Excellent communication, analytical, planning, organisational and problem-solving skills, sound judgement under pressure, and competence in Microsoft Office, particularly Excel, and operational reporting systems.
- Full UK manual driving licence, regular site travel and flexibility for occasional early, late or weekend work.
- Experience deputising for a Contract Manager, rail operations, ANPR or parking payment systems is advantageous.
Senior Operations Manager (Sussex, UK) in England employer: Parking
At EasyPark, we pride ourselves on being a values-driven company that fosters an inclusive and collaborative work culture. Our hybrid working model allows for flexibility, while our commitment to employee growth is evident through global onboarding and proactive health support. Join us in Basingstoke to be part of a high-performing team dedicated to innovation in the parking industry, where your contributions will directly impact the lives of millions of users worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager (Sussex, UK) in England
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Parking.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Parking. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Senior Operations Manager (Sussex, UK) in England
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Parking, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Parking and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Parking. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Parking
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Parking.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Parking.
