At a Glance
- Tasks: Lead client success and revenue growth in a dynamic urban mobility sector.
- Company: Join Arrive, a forward-thinking company transforming cities and communities.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on innovation and community.
- Why this job: Make a real impact on urban mobility while leading a passionate team.
- Qualifications: Experience in account management and strong leadership skills required.
The predicted salary is between 48000 - 72000 £ per year.
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities. Our people and our values help us make it happen. We Arrive Curious, Focused and Together. Our values guide us and help us be at our best for our customers, the cities and communities we serve, and for ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Role
The Vertical Lead is accountable for revenue growth, retention and client success within a vertical or client segment. The role provides commercial and strategic leadership to Account Management teams, ensuring deep knowledge of clients, proactive risk management and high-quality account planning.
How to make an impact
- Client & Revenue Ownership
- Own a defined portfolio of clients within a specific vertical or segment.
- Drive revenue growth through renewals, upsell and expansion opportunities.
- Protect against churn through proactive identification and management of client risk.
- Maintain a strong, up-to-date understanding of client priorities, organisational changes and market developments.
- Ensure robust and current account plans are in place for all key accounts.
- Continuously assess account health, risks, and growth opportunities.
- Anticipate issues before they upscale by staying close to client activity, feedback and sentiment.
- Challenge and support Account Managers on account strategy, execution, and prioritisation.
- Lead and coach Account Managers aligned to the vertical.
- Set clear expectations around ownership, quality of account planning and client engagement.
- Act as the escalation point for complex client or commercial issues.
- Support consistency and accountability across the team.
- Client Engagement & Execution
- Ensure structured and effective client engagement rhythms, including regular reviews and strategic check-ins.
- Maintain oversight of key client communications and interactions.
- Step in directly with clients where senior engagement is required.
- Cross-Functional Collaboration
- Work closely with Sales, Marketing, Finance and Product to ensure alignment on pipeline, pricing, roadmap and delivery dependencies.
- Represent the voice of the client and the vertical internally.
- Ensure client feedback and risks are clearly communicated and acted upon.
- Performance & Reporting
- Own vertical-level performance metrics, including revenue, retention and client satisfaction.
- Provide clear visibility on risks, opportunities and trends across the vertical.
- Use data and insight to drive informed decision-making.
About you - Your background
- Strong background in account management with ownership of complex client portfolios.
- Commercially focused, with proven experience driving growth and retention.
- Highly organised and detail-oriented, with strong account planning discipline.
- Confident leader and coach, able to challenge constructively and support development.
- Strong stakeholder management and communication skills.
- Comfortable operating in an environment with multiple priorities and dependencies.
Vertical Lead (London, UK) employer: Parking Network BV
Parking Network BV is an excellent employer that prioritises employee development and innovation in a supportive work culture. Based in Uxbridge, we offer a competitive salary and the opportunity to lead a dynamic team, ensuring your ideas are valued while driving performance improvements in IT service solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Vertical Lead (London, UK)
✨Tip Number 1
Network like a pro! Get out there and connect with people in your industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Vertical Lead role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in account management and how you've driven growth. Be ready to share specific examples that demonstrate your success.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Arrive, and express your interest. A well-timed email can make all the difference!
✨Tip Number 4
Keep it real! During interviews, be authentic and show your passion for transforming urban mobility. Let them see how your values align with theirs. Remember, they want someone who’s not just qualified but also a great fit for their team.
We think you need these skills to ace Vertical Lead (London, UK)
Some tips for your application 🫡
Show Your Curiosity:We want to see your curiosity shine through in your application! Share examples of how you've explored new ideas or tackled challenges in your previous roles. This will show us that you embody our value of being 'Arrive Curious'.
Be Focused on the Role:Tailor your application to highlight your experience in account management and client success. Make sure to connect your skills with the specific responsibilities of the Vertical Lead role, so we can see how you'd fit right in!
Team Spirit is Key:We value collaboration, so don’t forget to mention your experience working with cross-functional teams. Share how you've successfully engaged with different departments to achieve common goals, as this aligns with our 'Arrive Together' ethos.
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It helps us keep track of all applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Parking Network BV
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the clients and sectors you'll be managing. Research their priorities, recent changes, and market trends. This will not only show your commitment but also help you discuss how you can drive revenue growth and retention effectively.
✨Demonstrate Your Leadership Skills
Be prepared to share examples of how you've successfully led teams in the past. Highlight your coaching style and how you've supported Account Managers in achieving their goals. This will showcase your ability to challenge constructively while fostering a collaborative environment.
✨Showcase Your Strategic Thinking
Think about how you would approach account planning and risk management. Be ready to discuss specific strategies you've implemented in previous roles to protect against churn and identify growth opportunities. This will demonstrate your proactive mindset and strategic leadership capabilities.
✨Engage with Cross-Functional Collaboration
Prepare to talk about your experience working with different departments like Sales, Marketing, and Finance. Share examples of how you've ensured alignment on key projects and communicated client feedback effectively. This will highlight your ability to represent the voice of the client and work collaboratively across teams.
