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- Tasks: Support parking operations and drive performance improvements in Barnet.
- Company: Join a community-focused organisation making a real impact.
- Benefits: Competitive salary, flexible hours, and career development opportunities.
- Why this job: Lead a team and influence local services for safer neighbourhoods.
- Qualifications: Experience in management and strong communication skills required.
- Other info: Dynamic role with a supportive team and global connections.
The predicted salary is between 38000 - 53200 £ per year.
We’re looking for an Operations Support Manager to play a central role in supporting the delivery of our parking operations across Barnet. This is a fast-paced, hands-on role that focuses on driving operational excellence, improving performance, and helping our frontline teams succeed in creating safer, better-managed neighbourhoods.
As the Operations Support Manager, you’ll be a key link between on-street operations, office functions, and contract management. You’ll support the smooth running of enforcement, notice processing, compliance, and performance reporting, while proactively identifying opportunities to improve efficiency and compliance. This is your chance to make a real impact on how local government services are delivered.
This role is ideal for someone who thrives on problem-solving and continuous improvement. You’ll work closely with operational managers and clients, using data, insight, and practical experience to support service delivery and drive positive change. From improving processes and responding to new challenges, you’ll be trusted to support the long-term success of our operations and people.
We’re looking for a confident, organised, and proactive leader who understands that effective operations rely on strong support and clear communication. You’ll support a resilient operation, dedicated on-street staff, and ensure our services are delivered efficiently, compliantly, and professionally.
What You’ll Be Doing
- Supporting the Assistant Contract Manager to deliver a high-quality, compliant service
- Leading, motivating and developing a team of Supervisors
- Deputising for the Assistant Contract Manager when required
- Ensuring KPIs, service levels and quality standards are consistently achieved
- Managing staff performance, absence and employee relations
- Monitoring budgets and controlling operational costs
- Working closely with residents, local businesses, councillors and the Metropolitan Police
- Helping create safer neighbourhoods and thriving local business districts
- Ensuring health & safety and quality standards are met at all times
What We’re Looking For
- Experience managing supervisors or equivalent roles
- Strong people-management and communication skills
- Confident handling performance management and disciplinary processes
- Proven experience monitoring KPIs and producing reports
- Commercially aware and comfortable analysing data
- Essential: Experience within parking or environmental enforcement
- Full, clean UK driving licence
Why Join Us?
- A leadership role with real community impact
- Opportunity to influence performance and service delivery
- Supportive management team with room to develop your career
- Competitive salary and flexible working approach
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Operations Support Manager (Barnet, UK) employer: Parking Network BV
Contact Detail:
Parking Network BV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager (Barnet, UK)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the parking and operations field. Attend local events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your skills can help solve them. This shows you’re not just interested in any job, but specifically in making a difference at their organisation.
✨Tip Number 3
Practice your communication skills! As an Operations Support Manager, you’ll need to convey ideas clearly and effectively. Try mock interviews with friends or family to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Operations Support Manager (Barnet, UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support Manager role. Highlight your experience in managing teams and driving operational excellence, as this is what we’re really looking for!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve tackled challenges or improved processes. We love candidates who can demonstrate their ability to think on their feet and drive positive change.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your skills and experiences, as effective communication is key in this role and something we value highly.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Parking Network BV
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of parking operations and enforcement. Familiarise yourself with local regulations and any recent changes in policies that might affect service delivery. This will show your potential employer that you’re not just interested in the role but are also proactive about understanding the industry.
✨Showcase Your People Skills
As an Operations Support Manager, you'll be leading a team and working closely with various stakeholders. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. Highlight your communication skills and how you motivate others to achieve their best.
✨Be Data-Savvy
Since the role involves monitoring KPIs and producing reports, brush up on your data analysis skills. Be ready to discuss how you've used data to drive improvements in previous roles. Bring examples of reports you've created or insights you've derived from data to demonstrate your analytical capabilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to improve operational efficiency or handle a challenging situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
