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- Tasks: Lead a team to ensure smooth operations in off-street parking.
- Company: Join a community-focused company dedicated to excellent service.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be a key player in enhancing customer experience and team performance.
- Qualifications: Experience in team leadership and a full manual EU driving license required.
- Other info: Ideal for those who thrive in dynamic environments and enjoy challenges.
The predicted salary is between 30000 - 42000 £ per year.
Operations Supervisor – off-street parking – Full-time – Limerick
Do you have great customer service? Are you a passionate team leader with supervisor experience? Are you keen to deliver great service to the community?
If you answered yes, we would love to hear from you!
An exciting new opening has arisen for an Operations Supervisor within the parking team in Limerick. A friendly, organised person would be well suited to help with the smooth running of operations. You will be responsible for reporting parking violations, vehicle maintenance of the fleet, maintaining and improving over all performance and development of the existing team.
Can you deliver an excellent customer experience by being a role model for best practice and supporting team members to deliver high levels of service?
Your day to day duties will include:
- Managing the activity of the off-site mobile patrol team and Parking Attendants while motivating and leading the team
- Reporting and rostering
- Parking enforcement/ Traffic Management
- Working with Management to deliver best practice and uniform service to Customers and Clients
- Drive corrective action where service levels are not being met
- Monitor KPI targets across all operations and maintain standards of performance
- Ensure ongoing informal feedback is gathered from customers
- Responsibility for your team, including recruitment, retention, training, performance evaluation and continued development
Is this role for me?
First and foremost, recruiting talented people that align well with the company values is of the utmost importance. As an off-street Team Leader, you will be responsible for driving and developing the team.
There are some specific skills and experience the right candidate will have:
- Experience of leading or managing a team within a busy environment
- Attention to detail with strong leadership skills
- Self-motivated and able to work on own initiative as part of a team
- Experience of Client interaction and delivering to their requirements and SLA’s
- Experience working within the Parking Industry would be very beneficial but not essential
- Full manual EU driving license is essential
So, could this be the right role for you?
If you have experience in a senior role or a supervisory position and enjoy dealing with challenges, then we would love to hear from you.
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Operations Supervisor (Limerick, UK) employer: Parking Network BV
Contact Detail:
Parking Network BV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor (Limerick, UK)
✨Tip Number 1
Familiarise yourself with the local parking regulations and community needs in Limerick. Understanding the specific challenges and requirements of the area will help you demonstrate your commitment to delivering excellent service during interviews.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in busy environments. Be ready to discuss specific situations where you motivated your team or improved performance, as this will resonate well with our values.
✨Tip Number 3
Network with professionals in the parking industry or related fields. Attend local events or join online forums to connect with others who can provide insights or even referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss how you would handle customer feedback and service level agreements (SLAs). Being able to articulate your approach to maintaining high standards and addressing issues will show that you're proactive and customer-focused.
We think you need these skills to ace Operations Supervisor (Limerick, UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and customer service. Emphasise any previous roles where you managed a team or dealt with client interactions, as these are key for the Operations Supervisor position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your ability to lead a team. Use specific examples from your past experiences that demonstrate your leadership skills and attention to detail.
Highlight Relevant Skills: Clearly outline your skills that align with the job description, such as your experience in managing teams, understanding of parking enforcement, and ability to monitor performance metrics. This will show that you are a strong fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Supervisor role.
How to prepare for a job interview at Parking Network BV
✨Showcase Your Leadership Skills
As an Operations Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed a team in the past, focusing on how you motivated and developed team members.
✨Emphasise Customer Service Experience
Customer service is key in this role. Be ready to discuss specific instances where you've gone above and beyond to ensure customer satisfaction, and how you plan to instil that same ethos in your team.
✨Know the Parking Industry
While experience in the parking industry isn't essential, having some knowledge can set you apart. Research current trends and challenges in the sector, and be prepared to discuss how you would address them.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios related to team management, customer complaints, or performance issues, and how you would resolve them effectively.
