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- Tasks: Lead and elevate outsourced services, inspiring teams for outstanding performance and growth.
- Company: Dynamic organisation focused on continuous improvement and exceptional service delivery.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Join a fast-paced environment with opportunities for meaningful change.
- Why this job: Shape the future of outsourced services while empowering talented teams.
- Qualifications: Proven experience in business process outsourcing and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
This is an exciting opportunity to lead and elevate a well-established and fast paced outsourced services operation across multiple offices in the South West, guiding experienced Processing Experts and Contact Centre teams into their next phase of performance and growth. The Head of Outsourced Services will inspire a culture of accountability, pride and continuous improvement, ensuring outstanding service delivery for our local authority parking and permit customers. With clear performance visibility and strong people leadership, they will empower teams to perform at their best while driving measurable improvements in efficiency and customer experience. We are seeking a leader who believes improvement starts with people, but who is equally confident in challenging legacy practices and delivering meaningful, lasting change.
Responsibilities include:
- Create and maintain the business proposition for a business processing service, including the service outline, SLAs, benefits and pricing that can be used in tenders.
- Participate in the bid review process to ensure the right services are included in any new or cross sell opportunities with customers.
- Manage quotes and invoices for customers wishing to use the BP team services.
- Meet with the customer during implementation to explain the service to be provided and how updates will work after launch.
- Work with our implementation team on new projects wherever there is impact or cross over with business processing teams to ensure the project goes smoothly and teams are ready to pick up the work at go live.
- Ensure there is a clear contract of work and expectation for each customer who uses the service.
- Deal with escalations or complex issues that the team are unable to handle.
- Use data to drive continuous process improvement, looking for ways to be more cost efficient in line with company goals.
- Understand and manage income and cost of the department, constantly looking for ways to improve the bottom line.
Requirements are:
- Proven experience in business process outsourcing.
- Strong understanding of outsourcing strategies, processes, and best practices.
- Excellent negotiation and contract management skills.
- Ability to analyze data, identify trends, and drive process improvement.
- Strong leadership, communication, and decision-making skills.
- Knowledge of regulatory requirements and industry standards.
- Experience in managing risks and resolving issues.
- Experience of working in public/private parking sector would be advantageous.
To apply for this role, please submit your CV and a covering letter to hr(at)unity5.com.
Head of Outsourced Services (Various Locations, UK) in London employer: Parking Network BV
Contact Detail:
Parking Network BV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Outsourced Services (Various Locations, UK) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase how you can lead and inspire teams effectively, just like they need for the Head of Outsourced Services role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in business process outsourcing can drive improvements and efficiency. Tailor your examples to highlight your leadership skills and ability to manage complex issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Outsourced Services (Various Locations, UK) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Outsourced Services role. Highlight your experience in business process outsourcing and any relevant achievements that showcase your leadership skills. We want to see how you can inspire teams and drive improvements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams to success and tackled challenges head-on. Remember, we love a good story!
Showcase Your Data Skills: Since data-driven decision-making is key for this role, make sure to highlight your ability to analyse data and identify trends. We want to know how you've used data to improve processes and enhance customer experiences in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Parking Network BV
✨Know Your Stuff
Make sure you thoroughly understand the business process outsourcing landscape. Brush up on outsourcing strategies, processes, and best practices. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams to success in the past. Think about times when you inspired accountability and continuous improvement. Be ready to discuss how you can empower teams to perform at their best, as this is crucial for the Head of Outsourced Services role.
✨Data-Driven Mindset
Since the role involves using data to drive improvements, come prepared with examples of how you've used data analysis to identify trends and implement changes. This will demonstrate your analytical skills and your ability to make informed decisions.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions, especially around managing escalations or complex issues. Think through potential challenges you might encounter in the role and how you would handle them. This will show your problem-solving abilities and readiness to tackle real-world situations.