At a Glance
- Tasks: Lead and develop a high-performing team to deliver exceptional customer service.
- Company: Join a vibrant and friendly contact centre in Exeter with growth opportunities.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of an exciting team and make a real impact on customer experience.
- Qualifications: Experience in supervising contact centre teams and strong leadership skills.
The predicted salary is between 30000 - 40000 € per year.
As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Team Supervisors to join a newly formed team. This is an exciting time to join us as we continue to expand in this area, providing new opportunities to learn and develop your skills as the team continues to evolve.
The role of a Contact Centre Team Supervisor is responsible for leading, coaching, and developing a high-performing team of Contact Centre Advisors to deliver exceptional customer service. These roles combine hands-on operational management with strong people leadership. The successful candidates will oversee daily operations, ensure high-quality service delivery, and motivate team members to achieve organisational goals. Fluency in English, along with strong leadership and communication skills, are essential for this role.
Both of these roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.
Responsibilities:- Lead, motivate, and develop team members
- Conduct 1:1s, coaching sessions, and reviews
- Drive engagement and positive team culture
- Monitor call queues and ensure service levels
- Manage rotas and absence cover
- Handle escalations and complaints
- Monitor calls and provide feedback
- Maintain complaints log
- Ensure team training is up to date
- Ensure system access and resolve issues
- Work with councils and stakeholders
- Ensure office is maintained and secure
- Manage opening/closing responsibilities
- Proven experience in supervising or managing contact centre teams with strong leadership and coaching capabilities.
- Strong analysis skills to interpret performance data and implement effective improvements.
- Demonstrated supervisory skills with the ability to motivate and develop a diverse team.
- Exceptional organisational skills with attention to detail and the ability to prioritise tasks effectively.
- Excellent interpersonal skills with a focus on fostering a positive team environment.
- Ability to adapt quickly in a fast-paced setting while maintaining high standards of service quality.
To apply for this role, please submit your CV and a covering letter to hr(at)unity5.com.
Contact Centre Team Supervisors (Exeter, UK) employer: Parking Network BV
Join our dynamic team in Exeter, where we prioritise employee growth and development within a vibrant and supportive work culture. As a Contact Centre Team Supervisor, you will not only lead a dedicated team but also benefit from our newly refurbished offices that foster collaboration and innovation. We are committed to providing exceptional training opportunities and a positive environment that empowers you to excel in your career while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Supervisors (Exeter, UK)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership and coaching skills can benefit their Contact Centre Advisors – this is your chance to shine!
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've led a team or resolved a conflict. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them memorable.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Centre Team Supervisors (Exeter, UK)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Contact Centre Team Supervisor role. Highlight your leadership and coaching experience, as well as any relevant achievements in customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a team and how you can contribute to our vibrant culture. Be sure to mention specific examples of how you've motivated teams in the past.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know the real you!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Parking Network BV
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Team Supervisor inside out. Familiarise yourself with the responsibilities and skills mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled difficult situations. Be ready to discuss how you motivated team members and improved performance. This is your chance to shine a light on your coaching capabilities!
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with the interviewers. Ask them about their team culture and how they measure success. This shows that you’re not only interested in the role but also in how you can contribute to the team's goals.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about potential challenges you might face as a supervisor and how you would handle them. Practising these scenarios beforehand can give you a real edge in the interview.
