At a Glance
- Tasks: Lead and develop a high-performing team to deliver exceptional customer service.
- Company: Join a vibrant and friendly contact centre in Exeter with growth opportunities.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of an exciting team during a period of growth and evolution.
- Qualifications: Experience in supervising contact centre teams and strong leadership skills.
The predicted salary is between 30000 - 40000 € per year.
As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Team Supervisors to join a newly formed team. This is an exciting time to join us as we continue to expand in this area, providing new opportunities to learn and develop your skills as the team continues to evolve.
The role of a Contact Centre Team Supervisor is responsible for leading, coaching, and developing a high-performing team of Contact Centre Advisors to deliver exceptional customer service. These roles combine hands-on operational management with strong people leadership. The successful candidates will oversee daily operations, ensure high-quality service delivery, and motivate team members to achieve organisational goals. Fluency in English, along with strong leadership and communication skills, are essential for this role. Both of these roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.
Responsibilities:- Lead, motivate, and develop team members
- Conduct 1:1s, coaching sessions, and reviews
- Drive engagement and positive team culture
- Monitor call queues and ensure service levels
- Manage rotas and absence cover
- Handle escalations and complaints
- Monitor calls and provide feedback
- Maintain complaints log
- Ensure team training is up to date
- Ensure system access and resolve issues
- Work with councils and stakeholders
- Ensure office is maintained and secure
- Manage opening/closing responsibilities
- Proven experience in supervising or managing contact centre teams with strong leadership and coaching capabilities.
- Strong analysis skills to interpret performance data and implement effective improvements.
- Demonstrated supervisory skills with the ability to motivate and develop a diverse team.
- Exceptional organisational skills with attention to detail and the ability to prioritise tasks effectively.
- Excellent interpersonal skills with a focus on fostering a positive team environment.
- Ability to adapt quickly in a fast-paced setting while maintaining high standards of service quality.
To apply for this role, please submit your CV and a covering letter to hr(at)unity5.com
Contact Centre Team Supervisors (Exeter, UK) in Devon employer: Parking Network BV
Join our dynamic team in Exeter, where we prioritise employee growth and development within a vibrant and supportive work culture. As a Contact Centre Team Supervisor, you will not only lead a dedicated team but also benefit from our newly refurbished offices that foster collaboration and engagement. We offer comprehensive training, opportunities for career advancement, and a commitment to maintaining a positive and inclusive environment, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Supervisors (Exeter, UK) in Devon
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the vibe at the office. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for supervisory roles, like how you handle team conflicts or motivate others. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your leadership skills! During the interview, share specific examples of how you've led teams in the past. Talk about challenges you faced and how you overcame them. This will demonstrate your capability to manage and inspire a team effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Contact Centre Team Supervisors (Exeter, UK) in Devon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contact Centre Team Supervisor role. Highlight your leadership experience and any relevant achievements that showcase your ability to motivate and develop a team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at StudySmarter. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since strong communication is key for this position, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role in a timely manner. Plus, it’s super easy!
How to prepare for a job interview at Parking Network BV
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Team Supervisor inside out. Familiarise yourself with the responsibilities and skills mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled difficult situations. Be ready to discuss how you motivated team members and improved performance. This is your chance to shine a light on your coaching abilities and how you can contribute to a positive team culture.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to leadership, customer service, and conflict resolution. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and company culture. This shows that you're not only interested in the role but also in how you can fit into their team and contribute to their goals.
