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- Tasks: Lead and develop a high-performing team to deliver exceptional customer service.
- Company: Join a growing company with a vibrant and friendly culture in Exeter.
- Benefits: Opportunities for skill development and a supportive work environment.
- Other info: Dynamic office space with a focus on team engagement and positive culture.
- Why this job: Be part of an exciting team during a period of growth and evolution.
- Qualifications: Experience in supervising contact centre teams and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Team Supervisors to join a newly formed team. This is an exciting time to join us as we continue to expand in this area, providing new opportunities to learn and develop your skills as the team continues to evolve.
The role of a Contact Centre Team Supervisor is responsible for leading, coaching, and developing a high-performing team of Contact Centre Advisors to deliver exceptional customer service. These roles combine hands-on operational management with strong people leadership. The successful candidates will oversee daily operations, ensure high-quality service delivery, and motivate team members to achieve organisational goals. Fluency in English, along with strong leadership and communication skills, are essential for this role. Both of these roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.
Responsibilities:- Lead, motivate, and develop team members
- Conduct 1:1s, coaching sessions, and reviews
- Drive engagement and positive team culture
- Monitor call queues and ensure service levels
- Manage rotas and absence cover
- Handle escalations and complaints
- Monitor calls and provide feedback
- Maintain complaints log
- Ensure team training is up to date
- Ensure system access and resolve issues
- Work with councils and stakeholders
- Ensure office is maintained and secure
- Manage opening/closing responsibilities
- Proven experience in supervising or managing contact centre teams with strong leadership and coaching capabilities.
- Strong analysis skills to interpret performance data and implement effective improvements.
- Demonstrated supervisory skills with the ability to motivate and develop a diverse team.
- Exceptional organisational skills with attention to detail and the ability to prioritise tasks effectively.
- Excellent interpersonal skills with a focus on fostering a positive team environment.
- Ability to adapt quickly in a fast-paced setting while maintaining high standards of service quality.
To apply for this role, please submit your CV and a covering letter to hr(at)unity5.com
Contact Centre Team Supervisor (Exeter, UK) in Devon employer: Parking Network BV
Contact Detail:
Parking Network BV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Supervisor (Exeter, UK) in Devon
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or handled a tough situation. We want to hear how you can bring those skills to the Contact Centre Team Supervisor role.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and helps you figure out if this is the right fit for you. Ask about team dynamics, training opportunities, and how they measure success.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to jump into the digital age with us!
We think you need these skills to ace Contact Centre Team Supervisor (Exeter, UK) in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contact Centre Team Supervisor role. Highlight your leadership experience and any relevant achievements in managing teams, as this will show us you’re the right fit for our vibrant team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a team and how your previous experiences have prepared you for this role. Keep it engaging and personal – we want to get to know you!
Showcase Your Communication Skills: As a Contact Centre Team Supervisor, strong communication is key. Make sure your application is clear, concise, and free of errors. This will demonstrate your attention to detail and your ability to communicate effectively, which are essential for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Parking Network BV
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Team Supervisor inside out. Familiarise yourself with the responsibilities listed in the job description, like leading and coaching a team, managing operations, and ensuring high-quality service delivery. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role requires strong leadership capabilities, be prepared to share specific examples from your past experiences where you've successfully led a team or handled escalations. Think about times when you motivated your team or improved performance – these stories will demonstrate your suitability for the role.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare some thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and concisely, especially regarding your experience in managing contact centre teams. The more comfortable you are speaking about your skills and experiences, the more confident you'll feel during the actual interview.