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- Tasks: Deliver outstanding customer service and ensure a seamless experience for airport visitors.
- Company: Join a proud team at Aberdeen Airport, dedicated to exceptional service.
- Benefits: Competitive salary, full uniform, training, development, and company pension.
- Why this job: Be the face of our business and make a real impact in a fast-paced environment.
- Qualifications: Passion for service, great communication skills, and a full driving licence required.
- Other info: Enjoy a supportive atmosphere with opportunities for growth and recognition.
The predicted salary is between 21500 - 30000 £ per year.
We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service within the Airport sector. You will join a team that takes pride in their Customer Service and in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting. You will have every chance to progress within a company that invests in its people. We celebrate individuality and reward employees who go beyond the plate.
Here’s what you need to know before applying:
- This is a working shift pattern of 4 on 4 off, 12 hour shifts working days and nights.
Your key duties will include:
- Serving customers, ensuring they receive an easy and seamless tailored experience.
- Understanding and being fully familiar with the parking equipment, pre-booking system, ANPR system and other related equipment.
- Completing report sheets and log sheets as instructed.
- Carrying out relevant basic maintenance of payment machines and entry and exit barriers.
- Ensuring that patrols are carried out at all times in accordance with the site’s KPI’s.
So, could you be our Ideal Candidate?
- Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
- Are you able to take initiative and make choices that are right for our customers?
- Do you have a desire to succeed in your role?
We are looking for an excellent team player with great communication skills, someone who possesses the skills to work under pressure. If you can demonstrate good time keeping and reliability and have a safety-first mindset, then please apply today. We would love to hear from you.
We offer a competitive benefits package which includes but is not limited to:
- Full Uniform
- Training and development
- Company Pension
For this role, a Full driving license is essential. With exciting projects and an atmosphere of fostering and support, staff have the chances to fulfil their potential while aiming for excellence in their work. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
Customer Service Advisor (Aberdeen, UK) employer: Parking Network BV
Contact Detail:
Parking Network BV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Aberdeen, UK)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills and experiences.
✨Tip Number 3
Show your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing outstanding service, just like they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor (Aberdeen, UK)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing outstanding customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that spark!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the role. Mention your ability to work under pressure and your great communication skills, as these are key for us at the airport.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Parking Network BV
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they pride themselves on, especially in customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided outstanding customer service. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to thrive in a fast-paced environment like an airport.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling pressure, and customer interactions. Practising your responses can help you feel more confident during the interview. Remember, they want to see how you handle real-life scenarios, so be ready to share your thought process.
✨Dress the Part
Even though the role is customer-facing, first impressions matter! Dress smartly and professionally for your interview. It shows respect for the opportunity and reflects the pride you would take in representing the company as a Customer Service Advisor.
