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- Tasks: Support users by resolving issues and improving processes in a dynamic environment.
- Company: CAVU enhances airport travel experiences with innovative technology and hospitality solutions.
- Benefits: Enjoy 25 days holiday, flexible work options, a gym, and a bonus scheme.
- Why this job: Make a real impact in travel tech while growing your skills in a collaborative team.
- Qualifications: 3+ years in IT support, strong communication skills, and familiarity with ticketing systems required.
- Other info: Open to diverse applicants; we value passion over perfect qualifications.
The predicted salary is between 24000 - 36000 £ per year.
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About CAVU
For airports, for partners, for people. We are CAVU.
Location: Manchester Airport, GB
Support Analyst Manchester / Hybrid
Permanent
About CAVU
For airports, for partners, for people. We are CAVU.
At CAVU our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody. From the smallest ideas to the biggest changes. Every day here is about creating better travel experiences.
From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including 1903 and Escape Lounges – our solutions make travel more seamless and enjoyable for passengers, and more profitable for our clients and partners.
We know that to bring your best ideas, you need the space to think, the right support, and the freedom to be your true, authentic self.
Whether you’re working from our offices, from home, in a lounge, or out on the road, we provide the environment to create, innovate, and transform airport travel.
If you’re looking for a career where you can make a real impact, bring new ideas to life, and push boundaries, then CAVU is the place for you.
Together, we can reach new heights. Together, we are CAVU
What\’s the role
The Support Analyst is a vital part of the Applications Support team at CAVU, responsible for ensuring the seamless operation of our product portfolio while delivering outstanding customer service to both internal and external users.
This role acts as a key bridge between customer relations and technical delivery — ensuring issues are resolved promptly, processes are continuously improved, and feedback loops with our Engineering, Delivery, and Product teams remain strong.
As we implement and grow a new support system, you’ll have the opportunity to help shape its future, expand your skills, and grow within a collaborative and fast-paced environment.
What’s in it for you?
This is a fantastic opportunity to be part of an evolving team during a transformative period for CAVU’s Applications Support services. You’ll work with cutting-edge tools and technologies, contribute to new process developments, and help elevate our customer experience to new heights.
It’s a great role for someone passionate about support operations, continuous improvement, and providing a service that makes a real difference in the travel and airport tech industry.
About You
Role Responsibilities:
- 3+ years of experience in Information Technology
- Previous experience in a 1st or 2nd line support role, ideally within an applications or software support environment
- Familiarity with ServiceNow ITSM
- Strong organisational and communication skills (verbal and written)
- Excellent understanding of support ticketing systems and incident management practices
- Proven ability to troubleshoot and resolve issues independently, or escalate appropriately
- A collaborative mindset, comfortable working in a dynamic, fast-paced environment
Desirable Skills & Experience
- Knowledge of AWS, Datadog, Splunk (VictorOps)
- Familiarity with ITIL processes (or similar support frameworks)
- Experience working within regulated environments
- Experience with KPI / Dashboard reporting and maintaining activity reports
- Proven ability to manage incident handovers effectively
- ITIL Foundation certification (preferred)
- Microsoft, CompTIA, or other technical certifications (desirable)
- A continuous improvement mindset and a passion for delivering excellent user experiences
The Perks
- 25 Days Holiday, with the option to buy up to 10 more, plus 4 flexible bank holidays
- 10% Company Pension
- Annual Bonus Scheme
- 2 Weeks Work From Anywhere
- MediCash Programme
- On Site Gym
- A Host of Flexible Benefits & Discounts
ED and I at CAVU
We are an equal opportunities employer. We do not discriminate based on religion, race, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Did you know some people might be less likely to apply for a role unless they meet every single qualification? If you’re excited about this opportunity but your experience doesn’t perfectly match every requirement — we’d still love to hear from you.
If you require reasonable adjustments during the interview process, please contact us so we can accommodate your needs.
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Support Analyst (Manchester/Hybrid, UK) employer: Parking Network B.V.
Contact Detail:
Parking Network B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst (Manchester/Hybrid, UK)
✨Tip Number 1
Familiarise yourself with CAVU's products and services. Understanding their technology and customer experience approach will help you demonstrate your enthusiasm and knowledge during any discussions.
✨Tip Number 2
Network with current or former employees of CAVU on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Support Analyst role, which can give you an edge.
✨Tip Number 3
Prepare to discuss your experience with ticketing systems and incident management practices. Be ready to share specific examples of how you've resolved issues in previous roles, as this will showcase your problem-solving skills.
✨Tip Number 4
Highlight your continuous improvement mindset. Think of examples where you've contributed to process enhancements in past positions, as this aligns well with CAVU's focus on innovation and better customer experiences.
We think you need these skills to ace Support Analyst (Manchester/Hybrid, UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Information Technology, particularly in 1st or 2nd line support roles. Emphasise any familiarity with ServiceNow ITSM and support ticketing systems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for support operations and continuous improvement. Mention specific examples of how you've contributed to enhancing user experiences in previous roles.
Showcase Relevant Skills: Clearly outline your organisational and communication skills, as well as your ability to troubleshoot and resolve issues. If you have knowledge of AWS, Datadog, or ITIL processes, be sure to include that too.
Highlight Your Collaborative Mindset: CAVU values a collaborative approach, so mention any experiences where you've worked effectively in dynamic, fast-paced environments. This will demonstrate that you're a good fit for their team culture.
How to prepare for a job interview at Parking Network B.V.
✨Showcase Your Technical Skills
Make sure to highlight your experience with support ticketing systems and incident management practices. Be prepared to discuss specific examples of how you've resolved issues in previous roles, especially if you have experience with ServiceNow ITSM.
✨Demonstrate Your Communication Skills
As a Support Analyst, strong verbal and written communication skills are crucial. Practice explaining technical concepts in simple terms, as you'll need to bridge the gap between customers and technical teams.
✨Emphasise Your Collaborative Mindset
CAVU values teamwork, so be ready to share examples of how you've worked effectively in a team environment. Discuss how you handle feedback and collaborate with others to improve processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot an issue or manage an incident handover. Think about how you would approach these situations and communicate your thought process clearly.
