Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Contract Team with administration and customer service tasks.
- Company: Join a friendly team at APCOA in Manchester.
- Benefits: Earn £13.20 per hour with a supportive work environment.
- Why this job: Be part of exciting projects and make a real difference.
- Qualifications: Customer service experience and strong organisational skills.
- Other info: Great training opportunities and a focus on shared success.
The predicted salary is between 13 - 16 £ per hour.
An opportunity has arisen for a contract support team member to join our friendly team. Reporting to the Contract Support Manager, you will be responsible for day-to-day administration of the Network Rail contract, ensuring all deadlines are met. This role is working Monday – Friday based in our Manchester office.
What You’ll Do
- Provide administrational support to the Contract Team ensuring that accurate records are kept.
- Log and report all parking faults directly with equipment maintainers, chase up outstanding jobs/engineers, monitor attendance times for KPI's and create and maintain an accurate tracking database.
- Provide a customer focused service to the customer/client. Answer questions and provide information to the customer, the client and the public.
- Maintain Taxi Parking Portal records, processing applications and permit production.
- Maintain Staff Parking Portal data, ensuring compliance with DfT process.
- Provide management information/reports as and when necessary for the Contract Team.
What You’ll Bring
- Customer service experience.
- Personal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi-task and maintain organisation.
- Uses initiative, looks for positive outcomes.
- Self-motivated with a pro-active nature.
- Punctual, reliable and detail oriented.
Does this opening sound like a fit for you? Apply now and a member of the APCOA recruitment team will be in touch with you. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.
Contract Support Team Member (Manchester, UK) employer: Parking Network B.V.
Contact Detail:
Parking Network B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Team Member (Manchester, UK)
✨Tip Number 1
Get to know the company! Research APCOA and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a great service, think of examples from your past experiences where you've gone above and beyond for customers.
✨Tip Number 3
Be ready to showcase your organisational skills. Prepare to discuss how you prioritise tasks and manage multiple responsibilities, as this is key for the Contract Support Team Member role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re excited to see what you can bring to the team.
We think you need these skills to ace Contract Support Team Member (Manchester, UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Support Team Member role. Highlight your customer service experience and any relevant administrative skills that match what we’re looking for.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team in Manchester. Don’t forget to mention your knack for building positive working relationships!
Show Off Your Organisational Skills: In your application, emphasise your ability to prioritise tasks and stay organised. We love self-motivated individuals who can juggle multiple responsibilities while keeping everything on track.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team!
How to prepare for a job interview at Parking Network B.V.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contract Support Team Member. Familiarise yourself with the day-to-day tasks mentioned in the job description, like managing records and providing customer support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with clients and the public, be prepared to discuss your previous customer service experience. Think of specific examples where you’ve successfully resolved issues or built positive relationships. This will demonstrate your ability to provide a customer-focused service, which is key for this position.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills, so come ready to talk about how you prioritise tasks and manage your time effectively. You might want to share a story about a time when you juggled multiple responsibilities and still met deadlines. This will highlight your competence in maintaining organisation under pressure.
✨Be Proactive and Positive
Employers love candidates who take initiative and look for positive outcomes. During the interview, share instances where you’ve gone above and beyond in your previous roles. This could be anything from suggesting improvements to processes or taking on additional responsibilities. It shows that you’re self-motivated and ready to contribute to the team’s success.