At a Glance
- Tasks: Support global airport parking and travel products while ensuring accuracy and availability.
- Company: Join CAVU, a leader in transforming airport travel experiences.
- Benefits: Enjoy 25 days holiday, gym access, and flexible benefits including discounts on travel.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Be part of a dynamic team making travel smoother for everyone.
- Qualifications: Experience in admin or operations support with strong organisational skills.
The predicted salary is between 30000 - 34000 £ per year.
About CAVU
For airports, for partners, for people.
We are CAVU.
At CAVU, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody - from the smallest ideas to the biggest transformations.
Every day is an opportunity to create better travel experiences.
From our revenue‑accelerating single‑platform technology, Propel, through to our world‑class hospitality venues including 1903 and Escape Lounges, our solutions make travel smoother for passengers and more profitable for our clients and partners.
We know that to bring your best ideas, you need the space to think, the support to grow, and the freedom to be your authentic self.
Whether you’re working from our offices, from home, in our lounges, or on the road, we provide an environment where you can create, innovate, and help transform airport travel.
Together, we can reach new heights.
Together, we are CAVU.
The Role
We’re looking for a highly organised Business Support Executive to join our Commercial Operations team on a 12‑month fixed‑term contract.
This is a varied and fast‑paced role where you’ll play a vital part in supporting our global airport parking and travel products.
You’ll work closely with operators, suppliers and internal teams to ensure products remain accurate, available and ready for customers to book.
Working across multiple internal systems and platforms, you’ll need to be comfortable managing competing priorities while maintaining exceptional attention to detail.
Key Responsibilities
- Administering inventory block outs, closures and availability restrictions to ensure customers only see products that are available to book.
- Providing day‑to‑day support to operators, resolving queries relating to product setup, pricing, bookings, availability and system issues.
- Processing amendments for products, including pricing, content, availability and operational updates.
- Supporting the end‑to‑end activation of new operators and products, including system configuration, testing and launch activities.
- Working closely with Growth Managers to support their operator accounts and ensure a high standard of service.
- Supporting large‑scale migration projects by helping onboard products and operators onto new platforms.
- Maintaining accurate data across multiple systems while identifying opportunities to improve processes and efficiencies.
About You
You’ll be someone who enjoys working behind the scenes to keep operations running smoothly.
You’re organised, methodical and thrive in an environment where accuracy and attention to detail are essential.
- You’ll Bring
- Previous experience in an administrative, operations support or product administration role.
- Excellent organisational skills with the ability to manage multiple tasks and priorities simultaneously.
- Outstanding attention to detail and a commitment to maintaining accurate information across multiple systems.
- Confidence working across a variety of digital platforms and learning new systems quickly.
- Strong written communication skills and the ability to build positive relationships with suppliers and internal stakeholders.
- A proactive approach to problem solving with the ability to work independently.
- Experience supporting customers, suppliers or business partners in an administrative environment.
- Our Benefits
- 25 days holiday, increasing with service (up to 28)
- Option to buy up to 10 extra days + 4 flexible bank holidays
- 10% company pension
- Annual bonus scheme
- On‑site gym
- Medi Cash scheme
- A range of flexible benefits and discounts, including up to 50% off CAVU products such as Escape Lounges and Airport Parking
- Rail and retail discounts
- 2 paid volunteering days per year
- Access to health & wellbeing events, ID&E activities, and learning opportunities
- Formal and informal development options, including mentoring programmes and learning grants
- Enhanced parental leave (T&Cs apply)
- Equal Opportunities & Reasonable Adjustments
We’re building something brilliant at CAVU: a diverse team of people who reflect the global customer base we serve.
We’re proudly part of MAG, and together we’re on a mission to be number one in our industries - and that takes talent in all its forms.
Whether this is your first role or your next big step, we want to hear from you, even if you don’t think you tick every box.
What matters most is what you bring.
We’re proud to be a Disability Confident employer.
If you need any adjustments to support your application or interview, just let us know – we’re committed to helping you perform at your best.
Our Colleague Communities play a big part in that journey, including Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), Respect ABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
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Business Support Executive (Hybrid, Manchester, UK) employer: Parking Network B.V.
At APCOA, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. As an IT Service Desk Manager in Uxbridge, you'll benefit from hybrid working arrangements, competitive salary, and ongoing training opportunities, all while leading a dedicated team to enhance service excellence. Join us to make a meaningful impact in a fast-paced environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Executive (Hybrid, Manchester, UK)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Parking Network B.V..
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Parking Network B.V.. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Business Support Executive (Hybrid, Manchester, UK)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Parking Network B.V..
How to prepare for a job interview at Parking Network B.V.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Parking Network B.V.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Parking Network B.V. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
