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- Tasks: Provide first line IT support and resolve technical issues for users.
- Company: Join a supportive team in a dynamic IT environment.
- Benefits: Earn up to £26,000, enjoy 25 days holiday, and access training opportunities.
- Other info: Work in a friendly atmosphere that encourages learning and development.
- Why this job: Kickstart your IT career with hands-on experience and growth potential.
- Qualifications: Some IT support experience and a passion for technology.
The predicted salary is between 26000 - 26000 £ per year.
The role is part of the service desk, where you’ll be the first point of contact for IT queries from internal and external users. You’ll log and resolve common technical issues, escalate more complex problems when needed, and provide a friendly, professional support experience. This is an onsite role, working 5 days out of 7 on a rota basis, with shifts between 6:00am and 11:00pm (8.5‑hour shifts).
What you’ll do:
- Provide first line IT support via phone, email, and a ticketing system.
- Log, prioritise, and resolve IT incidents and service requests.
- Support users with day-to-day IT issues (password resets, account access, and basic troubleshooting).
- Assist with Active Directory user administration (accounts, passwords, groups).
- Support Windows 10/11, Microsoft 365, Exchange, and SharePoint environments.
- Troubleshoot basic hardware issues with laptops, desktops, and peripherals.
- Help manage IT assets and stock, including issuing, replacing, and tracking equipment.
- Liaise with suppliers and third‑party support teams for repairs and escalations.
- Assist with project work and new site setups, following clear processes and guidance.
- Image and deploy devices using Acronis or similar tools.
- Deliver a positive customer experience while working to SLAs.
What you’ll bring:
- Some experience in an IT support, service desk, or technical support role (including internships, placements, or apprenticeships).
- A genuine interest in IT and eagerness to learn and develop technical skills.
- Basic understanding of Windows operating systems and Microsoft applications.
- Awareness of Active Directory and user account management.
- Basic knowledge of networking concepts (such as connectivity and troubleshooting).
- Strong communication skills and a customer‑focused approach.
- Good organisation skills and the ability to follow processes.
- A proactive attitude and willingness to ask questions and take ownership.
What’s on offer:
- Up to £26,000 per annum, depending on experience.
- 25 days holiday + 8 bank holidays.
- Pension scheme and employee discount programme.
- Company Pension.
- Training, mentoring, and clear development opportunities within IT.
- A supportive team environment where learning is encouraged.
Support Analyst (Uxbridge, UK) in London employer: Parking Network B.V.
Contact Detail:
Parking Network B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst (Uxbridge, UK) in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to IT support. Think about scenarios where you've solved problems or helped users. We want you to be ready to showcase your skills and experience confidently!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about team dynamics or training opportunities shows that you’re keen on growth and collaboration, which is super important in a support role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Support Analyst (Uxbridge, UK) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or service desk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your technical know-how and customer service skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your genuine interest in the role and why you’d be a great fit for our team. Keep it friendly and professional, just like the support we provide.
Show Off Your Communication Skills: Since you'll be the first point of contact for IT queries, it's crucial to demonstrate your strong communication skills in your application. Use clear and concise language, and maybe even share an example of how you've helped someone with a tech issue before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Parking Network B.V.
✨Know Your Tech Basics
Brush up on your knowledge of Windows operating systems and Microsoft applications. Be ready to discuss how you've used these tools in past roles or projects, as this will show your genuine interest in IT and your eagerness to learn.
✨Practice Common Scenarios
Prepare for typical support scenarios you might encounter, like password resets or basic troubleshooting. Think through how you would handle these situations and be ready to explain your thought process during the interview.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for users, it's crucial to demonstrate strong communication skills. Practice explaining technical concepts in simple terms, and be friendly and professional in your responses.
✨Ask Questions
Don't hesitate to ask questions during the interview. This shows your proactive attitude and willingness to learn. Inquire about the team dynamics, training opportunities, and what a typical day looks like for a Support Analyst.