At a Glance
- Tasks: Support operations at Heathrow, ensuring excellent customer service and maintaining equipment.
- Company: Join a friendly team at a leading airport with growth opportunities.
- Benefits: Competitive pay, flexible shifts, and a supportive work environment.
- Other info: Ideal for those seeking a rewarding role in a fast-paced setting.
- Why this job: Be part of a dynamic team making a difference in customer experiences.
- Qualifications: Customer service skills, teamwork, and a valid UK driving licence required.
The predicted salary is between 14.8 - 14.8 £ per hour.
The Role
Operational Support Agent – Full Time – Days and Nights - 7am until 7pm - £14.80 per hour
Do you have excellent customer service skills? Are you a team player? Do you have good communication skills? Do you have a valid UK Driving License? Are you over 21?
If you answered yes to these questions, then read on!
As an Operational Support Agent, you will contribute to a passionate and friendly team working in a fast-paced setting.
You will get given every chance to progress within a company that invests in its people.
We celebrate individuality, and reward and recognise employees who go beyond the plate.
Main Duties Include
- To carry out relevant basic maintenance of payment machines, entry and exit barriers and other company equipment
- To ensure that patrols are carried out at all times in accordance with the sites KPI’s
- To complete report sheets or any other log sheets, in full and as instructed
- To report to your line manager any element of car park service that might compromise the level of service we wish to achieve as well as any irregularities.
- To maintain a standard of deportment and behaviour that will always represent the company in the best possible manner
- To work at the reception desk dealing with customer payments, pre-bookings and using credit card machines and cash handling.
- To ensure a consistently high level of customer care
- To assist with the cleaning of the car park including litter picking and cleaning of all public areas.
- To carryout Enforcement within the Car Parks
- To comply with Transport Regulations, Company Procedures, Health & Safety Law and HAL Regulations.
- What You'll Bring
- Flexibility to work in all areas of Heathrow across the business.
- Willingness to work overtime should the need arise.
- Good command of the English language.
- Excellent Customer Service skills.
- Ability to use a two-way radio – (Training will be given).
- Must be able to work as part of a team and also lone working.
- Knowledge of Heathrow Airport plus local area would be an advantage.
- A valid UK Driving licence
So, could you be our Ideal Candidate?
Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
Are you able to take initiative and make choices that are right for our customers?
Do you have a desire to succeed in your role?
We are looking for an excellent team player with great communication skills.
Someone who possesses the skills to work under pressure.
So, if you feel that you can demonstrate good time keeping and reliability and also have a safety‑first mind set, then please apply today.
We'd love to hear from you!
You must be 21 and over to apply.
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StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Agent (London, UK)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Parking Network B.V.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Parking Network B.V. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operational Support Agent (London, UK)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Parking Network B.V.:Your cover letter is your chance to shine! Tell us why you want to work at Parking Network B.V. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Parking Network B.V.!
How to prepare for a job interview at Parking Network B.V.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
