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- Tasks: Lead and motivate a team at Leeds and Bradford Airport, ensuring smooth operations.
- Company: Join APCOA, a dynamic company focused on fairness and development.
- Benefits: Earn £15 per hour with opportunities for growth and training.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in team management and excellent communication skills required.
- Other info: Enjoy a supportive workplace that values diversity and teamwork.
The predicted salary is between 13 - 16 £ per hour.
The Support Manager role at Leeds and Bradford Airport is a fixed-term contract for 8 months, working Thursday to Monday from 6am until 2pm, with a pay rate of £15 per hour.
This position is essential for supporting the day-to-day operations within the airport. Responsibilities include:
- Overseeing Team Leaders and ensuring daily product key reconciliations are checked.
- Completing daily trading reports and maintaining up-to-date spreadsheets for the Contract Manager and Accounts.
- Monitoring driving and parking standards daily.
- Managing the site Health and Safety log, conducting weekly fire checks, ID checks, and risk assessments.
- Monitoring and reporting on the SLA performance of the service provided by APCOA.
- Managing and investigating damage claims or complaints in a timely manner.
- Controlling and delegating work tasks to Team Leaders while maintaining a fair system for work and breaks.
- Conducting monthly reviews and annual appraisals to enhance colleagues’ development.
- Maintaining records, mentoring, and identifying external training requirements.
- Carrying out any reasonable requests made by Management during duty.
To be successful in this role, you should have:
- Recent team management experience.
- Extensive customer service experience.
- Experience in people management and absence monitoring.
- Excellent written and verbal communication skills.
- Strong knowledge of MS Office.
- The ability to motivate and manage a team.
- Previous management experience.
If this sounds like you, please apply now!
APCOA is committed to being a fair workplace regardless of age, race, gender, sexuality, or level in the organisation. We provide a motivating work environment with opportunities for development and success.
Support Manager (Leeds, UK) employer: Parking Network B.V.
Contact Detail:
Parking Network B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Manager (Leeds, UK)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Support Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams or handled challenges. This will help you stand out as a candidate who can manage and inspire others.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Support Manager (Leeds, UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Manager role. Highlight your team management experience and customer service skills, as these are key for us at APCOA.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to motivate and manage a team. We love seeing how you've made a difference in previous roles!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Parking Network B.V.
✨Know Your Team Management Skills
Make sure you can talk confidently about your experience in managing and motivating teams. Prepare specific examples of how you've successfully led a team in the past, especially in challenging situations. This will show that you understand the importance of leadership in the Support Manager role.
✨Familiarise Yourself with Health and Safety Protocols
Since the role involves managing health and safety logs and conducting risk assessments, brush up on relevant health and safety regulations. Be ready to discuss how you would handle safety issues and ensure compliance within the team.
✨Demonstrate Your Customer Service Experience
Customer service is key in this role, so prepare to share examples of how you've dealt with customer complaints or damage claims effectively. Highlight your problem-solving skills and ability to maintain high service standards under pressure.
✨Showcase Your MS Office Proficiency
As you'll be responsible for daily trading reports and spreadsheets, make sure you can demonstrate your proficiency in MS Office. Consider discussing any specific tools or techniques you use to keep data organised and accessible for your team.